Jetstar Airways Pty Ltd in Melbourne is seeking a Customer Advocacy Specialist to manage escalated cases end-to-end, balancing customer outcomes with cost and risk. You'll work across teams to resolve issues with solid investigations and transparent, timely communication.
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Key responsibilities include handling executive, regulatory and high-risk complaints, using case management systems, and providing insights to improve customer experience.
📌 Aviation Customer Advocacy Specialist Victoria
🏢 Jetstar Airways
📍 Victoria
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