Business Development & Marketing CoordinatorCompetitive remuneration package, commensurate with experience, with performance-based incentives.We are seeking a proactive, articulate, and highly organized Client Care & Marketing Coordinator to serve as the key client-facing representative of Wan & Co Lawyers.
This multi-faceted role combines elite client intake, sales conversion, business development and marketing coordination.
You will be responsible for managing inbound client enquiries, qualifying prospective clients and converting suitable leads into paid consultations with our solicitors.
You will also work directly with the Managing Principal to identify and develop business opportunities, strengthen referral and professional networks, support client relationship initiatives and execute the firm's marketing strategy.About the roleCompetitive remuneration package, commensurate with experience, with performance-based incentives.We are seeking a proactive, articulate, and highly organized Client Care & Marketing Coordinator to serve as the key client-facing representative of Wan & Co Lawyers.
This multi-faceted role combines elite client intake, sales conversion, business development and marketing coordination.
You will be responsible for managing inbound client enquiries, qualifying prospective clients and converting suitable leads into paid consultations with our solicitors.
You will also work directly with the Managing Principal to identify and develop business opportunities, strengthen referral and professional networks,



support client relationship initiatives and execute the firm's marketing strategy.Key responsibilitiesManage all incoming leads across phone, email and in-person channels, providing a professional and high-quality client experience while assessing enquiries and communicating the value of the firm's servicesConvert suitable leads into paid consultations by effectively managing follow-up, bookings and appointment coordination for the legal teamSupport the ongoing client experience by maintaining regular communication with clients throughout their matters, coordinating updates and ensuring clients receive timely, professional and consistent serviceCollaborate directly with the Managing Principal to coordinate, execute, and track marketing materials and campaignsManage social media/marketing campaigns including content creation, content upload, caption writing, and engagement across English and Chinese platformsTrack and reporting of lead sources to assess the performance of ongoing marketing initiativesConduct structured follow-up with prospective clients and referral sources to maximise conversion and maintain qualified relationshipsMaintain accurate records of business development activities, referral sources,



opportunities and outcomesIdentify trends in client enquiries and referral sources and provide insights to the Managing Principal to inform business development strategySupport the firm's participation in networking events, seminars, webinars and other business development activitiesAbout youFluent command of both written and spoken English and MandarinBackground in marketing, business development and/or customer service is highly regardedDemonstrated ability to handle leads confidently, overcome objections, and close consultation bookingsExperience managing social media channels, basic graphic tools (e.g., Canva), or content schedulingExceptional interpersonal skills with a refined, professional telephone mannerProficient in Microsoft Office Suite, and digital communication toolsWhy Wan & Co?
Work closely with the Managing Principal and have genuine input into the firm's growth and strategy.Build broad commercial skills across client care, sales, marketing, content and business development.Join a growing specialist firm where your contribution is visible and valued.No routine overtime — we value efficiency, accountability and a sustainable work-life balance.Modern working environment with a solid focus on technology, systems and client experience.Career progression: This role is designed for someone who wants to grow with the firm.
As the firm's client base and marketing activities expand, there will be opportunities to take on greater responsibility across client experience, business development and marketing.
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📌 Business Development & Marketing Coordinator (Sydney)
🏢 WanLawyers
📍 Sydney