A Bit About UsRabobank is the world's leading specialist in food & agribusiness banking.
One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.
Our commitment to our employees & clients is at the heart of everything we doRabobank is the world's leading specialist in food & agribusiness banking.
One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.
Our commitment to our employees & clients is at the heart of everything we doAbout The RoleWe are seeking an experienced Service Provider Transformation Lead to drive the delivery of the Service Provider Management Policy stream under the broader CPS 230 transformation program.This is Line 1 delivery role is focused on designing, implementing & embedding an enhanced Service Provider Management framework across Rabobank ANZ.You will play a pivotal role in ensuring compliance with APRA CPS 230 requirements while strengthening governance, risk management & oversight across external, intragroup & non-traditional service provider arrangements.Working within the Security & Control function & reporting directly to the General Manager, Security & Control, you will collaborate closely with business leaders, Supplier Relationship Managers, Risk, Compliance, Legal, Operations, Technology & key service providers to deliver sustainable change & uplift organisational capability.This is a 12-month fixed-term contract based in SydneyKey Role ResponsibilitiesCPS 230 Service Provider Management Policy DeliveryLead the end-to-end delivery of the CPS 230-aligned Service Provider Management Policy, including defining its purpose, scope, governance model & accountability frameworkConduct policy requirement assessments to evaluate current-state practices, identify gaps & determine the enhancements required to meet CPS 230 obligationsDrive the design & formalisation of the target-state Service Provider Management framework for external, intragroup & non-traditional service provider arrangementsLead the development & enhancement of policy documentation,



including service provider principles, lifecycle management requirements, governance structures, controls & compliance obligationsEnsure policy requirements comprehensively address materiality assessments, reassessment triggers, fourth-party risk, concentration risk, contingency planning, exit management, intragroup arrangements & non-traditional provider modelsPartner with stakeholders across the organisation to align policy outcomes with operational, risk & regulatory requirementsGovernance, Implementation and EmbeddingFacilitate workshops & stakeholder engagement activities to gather input, build alignment & drive successful delivery outcomesPrepare governance papers & approval materials to support policy endorsement through established governance & decision-making forumsCoordinate internal & external assurance activities across the design, implementation & embedding phases, ensuring findings & recommendations are effectively addressedLead the publication & communication of approved policy changes, ensuring stakeholders understand their obligations & responsibilitiesDeliver training, education & knowledge-transfer activities to support successful adoption & ongoing ownershipDrive post-implementation & ongoing assurance activities to assess effectiveness, monitor compliance & ensure continued alignment with CPS 230 requirementsSupport the establishment of sustainable governance & review processes to maintain policy effectiveness over timeTo be successful, you will have:5+ years' experience in project delivery, policy uplift, third-party risk management, operational risk, supplier governance or a related disciplineDemonstrated experience leading complex regulatory, policy or governance initiatives from design through to implementation & business embeddingStrong knowledge of service provider management,



supplier governance & operational risk practices within financial servicesExperience developing policies, frameworks & controls within highly regulated environments.Proven ability to lead cross-functional workstreams, manage competing priorities & deliver outcomes in complex stakeholder environmentsExperience facilitating workshops, presenting to senior stakeholders & preparing governance and approval documentationExperience coordinating assurance reviews, managing findings & driving remediation activities through to completionTechnical KnowledgeStrong understanding of APRA CPS 230 Operational Risk Management requirements & expectations relating to material service providersKnowledge of service provider lifecycle management, including materiality assessments, due diligence, contracting, oversight, performance monitoring, issue management, contingency planning & exit strategiesUnderstanding of fourth-party risk, concentration risk, intragroup service provider arrangements & non-traditional provider modelsFamiliarity with policy lifecycle management, governance frameworks & regulatory compliance obligationsExposure to process improvement methodologies such as Lean Six Sigma is highly regardedLeadership & Stakeholder ManagementExceptional stakeholder engagement & influencing skills, with the ability to build credibility across business, risk & executive audiencesStrong communication & facilitation skills, with the ability to translate complex regulatory requirements into practical business outcomesDemonstrated ability to influence decision-making & drive outcomes at Executive Team levelA proactive, delivery-focused mindset with a robust sense of accountability & ownershipOur ValuesAt Rabobank, we are committed to creating an inclusive workplace where everyone feels valued, respected & supported.
Guided by our values of Client Driven, Responsible, Professional & Cooperative, we welcome applicants from diverse backgrounds & experiences.If you require any adjustments or accommodations throughout the recruitment process, please let our Talent Acquisition team
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📌 Service Provider Transformation Lead (Sydney)
🏢 Rabobank Australia
📍 Sydney