Melbourne, VIC or Gold Coast, QLD | Permanent, Full Time | Reports to the CFOJob DescriptionWe are seeking an experienced and driven Credit Controller to join Commercial Fire Group's Service division.Reporting to the Chief Financial Officer, you will be responsible for accounts receivable and debt collection across the Service division, taking a problem-solving approach across the end-to-end process, from invoicing accuracy and job information through to dispute resolution and payment collection.This role is ideal for someone with many years of experience in credit collections within a service-based industry, who takes genuine ownership of the aged debt result and enjoys solving problems as much as chasing payment.About UsCommercial Fire Group is an established Australian fire protection company, with over 100 years of combined industry experience across design, installation, testing, maintenance, and compliance.
Our Service division, provides fire protection inspection, testing, and maintenance in line with AS **** for aged care, commercial, retail, and industrial clients.Key ResponsibilitiesManage the accounts receivable and debt collection function for the Service division, with responsibility for the timely collection of outstanding debtTake ownership of debtor ageing and the end-to-end collections process, resolving issues as they arise, whether that means correcting an invoice, chasing missing job information, or negotiating payment directly with a clientNegotiate payment arrangements on overdue accounts, balancing commercial outcomes with the client relationshipManage complex and escalated collection matters, including preparing write-off or legal action recommendations where requiredAssess customer risk and monitor credit terms, escalating accounts that fall outside agreed trading termsMaintain accurate records of collection activities, payment commitments, and account communicationsReport on aged receivables,



collection rates, and the underlying causes of recurring issuesIdentify opportunities to improve credit and invoicing processes, and implement practical solutionsDevelop and maintain effective relationships with clients, technicians, and internal stakeholders across the businessEnsure all collection activity is conducted in accordance with Australian debt collection regulations, Privacy Act requirements, and company policySkills and ExperienceESSENTIAL5+ years of experience in credit collections, accounts receivable, or credit control within a service-based industry such as trades, maintenance, construction, or similarDemonstrated ability to identify the root cause of a billing issue rather than treating the symptomConfidence negotiating payment arrangements and managing difficult conversationsProficiency in MYOB, Xero, or similar accounting platforms, and robust Excel skillsWorking knowledge of Australian debt collection regulations, Privacy Act requirements, and consumer protection legislationProven ability to manage own workload independently with minimal supervisionDESIRABLEExperience in the fire protection industry or a similar technical service environmentDemonstrated experience implementing process improvements in collections or invoicingWhat's on OfferPermanent, full time position based in Port Melbourne or Gold CoastFull ownership of the Service division's aged debt position, from root cause to resolutionA results-focused role with genuine autonomy to manage the functionDirect exposure to the commercial and financial operations of a growing companyOur ValuesOwnership.
We take responsibility.
No excuses, no blame.
We fix problems.Excellence Through Effort.
Skills grow through practice and persistence.
We are always learning.Proactive Problem Solving.
We identify issues before they escalated and act on them.Integrity and Safety.
We do what is right.
Compliance is never negotiable.
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📌 Credit Controller (Gold Coast)
🏢 Commercial Fire Group
📍 Gold Coast