About the RoleExcellent opportunity for an experienced trainer or pharmacy professional seeking a new challenge to join our Victorian team based in Abbotsford.As a Training Consultant, you will deliver remote and on-site training and support the onboarding of customers using our pharmacy and retail solutions.
This is a hands‐on role that combines training delivery and customer onboarding, guiding customers from pre‐installation through to go‐live and beyond.About YouYou have a background in training or pharmacy and enjoy delivering engaging training and supporting customers.You are a confident communicator with solid presentation and interpersonal skills, able to translate software functionality into practical customer outcomes.
You thrive in a varied, fast-paced environment and can manage multiple priorities.What you'll doDeliver remote and in office training tailored to customer workflowsSupport end-to-end customer onboarding, including pre-installation and post go-live follow-upUndertake pre-installation readiness activities and validate customer requirementsCoordinate onboarding and installation activities with internal teams (Service Delivery, Technical Consultants, Sales)Develop and enhance training content (checklists, documentation, web help and videos)



to support continuous improvementProvide post-installation support to reinforce training outcomesContribute to continuous improvement across training delivery and customer experienceEssential Experience RequiredExperience with Fred pharmacy software (or similar systems)Training delivery experience or pharmacy qualification/backgroundExperience delivering both remote and on-site trainingStrong stakeholder engagement and communication skillsAbility to manage multiple customers, projects, and competing prioritiesHigh attention to detail and robust organisational skillsCertificate IV in Training and AssessmentExperience in customer onboarding or implementation projectsExposure to retail or pharmacy operations at store and head office levelExperience developing training materials (documentation, videos, digital learning resources)Other RequirementsFlexibility to work after hours during installations and occasional weekendsAbout UsFred IT, part of Telstra Health, is Australia's largest dedicated provider of IT solutions to the pharmacy industry.
We deliver end-to-end technology solutions across pharmacy and broader healthcare settings.Learn more at hybrid workingGrow your skills with LinkedIn LearningBe recognised and rewarded through our Fred Star program - celebrate achievements and enjoy exclusive retail discounts, plus save up to 30% on a range of Telstra services16 weeks paid, gender-equal parental leave with a flexible 'do it your way' approachFree 24/7 professional wellbeing support for you and your family
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📌 Pharmacy Software Training Consultant (Melbourne)
🏢 fred
📍 Melbourne