We are looking for a dedicated qualified to deliver high-quality participant and administrative support for a Federal Government agency based in Robina. This opportunity runs through to the 31st December, with the chance of extension and is paying $43.82/hour plus super.
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This role is crucial in supporting the community and key stakeholders by acting as a first point of contact and resolving issues with empathy and clarity. You will support a busy service delivery team by managing workflow, data entry, and participant enquiries while ensuring a qualified and welcoming setting for all office visitors.
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Candidates MUST be an Australian Citizen to apply.
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Key Responsibilities:
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Providing high-quality customer service as the first point of contact, resolving enquiries in person, over the phone, and via email.
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Operating the front reception and assisting visitors with self-help kiosks and online support tools.
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Managing team shared email inboxes, appointments, and calendars to ensure responses are within agency timeframes.
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Providing operational support to service delivery teams, including data entry, record keeping, and minuting meetings.
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Coordinating appointments and office facilities while ensuring they are accessible for all attendees.
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Managing and resolving participant matters by actioning planning tasks in accordance with relevant legislation.
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Receiving and recording complaints and other feedback within business systems.
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📌 Participant Support Officer City Of Gold Coast
🏢 Hr Partners
📍 City of Gold Coast
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