Nexia Healthcare is a multidisciplinary neurodevelopmental practice providing psychiatric, paediatric, psychology, and allied health services, with a particular focus on ADHD assessment and treatment.
We help clients and families get answers and support that are often hard to access elsewhere, working alongside GPs and specialists to deliver genuinely joined-up care.
As a small, growing clinic, we're looking for someone who enjoys refining systems and building strong foundations, with real potential for this role to grow as we expand.About the RoleReporting to the Managing Director, the Practice Manager is accountable for leading on-shore and off-shore operations staff, bringing our neurodevelopmental and Allied Health teams together as one cohesive practice, and ensuring administrative systems and workflows support a seamless client journey.
You'll be a visible, in office presence and the go-to person for clinicians raising operational concerns.This role is ideal for a proactive leader who thrives in a fast-paced healthcare environment, enjoys building high-performing teams, and takes genuine ownership of operational excellence.Key ResponsibilitiesLeadership & OperationsLead, manage, and develop the offshore operations team, allocating workload and prioritiesSupport recruitment, onboarding, training, and ongoing performance management of the operations teamBe a visible, steady on-site presence at reception, anchoring the team and welcoming clientsFoster a professional, collaborative, client-focused team cultureAct as the direct point of contact for day-to-day client and team matters, resolving issues where appropriate and looping in the Managing Director when neededSupport clinicians with calendar issues, difficult clients,



or process questions — triaging to the right person or resourceWork with specialists to align administrative and scheduling practices with how the operations team functions best, while respecting their clinical expertiseClient Journey, Data & QualityMaintain oversight of the end-to-end client journey to ensure accuracy and continuityHold accountability for data integrity within Halaxy for your remit — scheduling, waitlists, and service statusAudit specialist and clinician calendars for administrative completeness and efficiencyMaintain and update SOPs as clinical processes evolve, coordinating with clinicians to keep documentation accurateProvide operational reporting on capacity, utilisation, and workload trends across the practiceIdentify risks, bottlenecks, and opportunities for improvementLead continuous improvement of workflows and systems to enhance efficiency and client experienceAbout YouProven experience leading a small team (5+), ideally in healthcare or a multidisciplinary settingStrong follow-through, accountability and ownership of taskA collaborative, transparent approach to leadershipCalm and resourceful under pressureConfident working closely with clinicians, specialists, and senior managementComfortable being the visible, on-site face of the teamBackground or familiarity with psychology, allied health, or healthcare administrationExperience managing remote or offshore teamsFamiliarity with practice management software such as HalaxyWhy Join Us?
Play a key leadership role in a growing practice, with a genuine appetite for innovation in how we deliver careInfluence systems, workflows, and service quality at a practice-wide levelDirect, hands-on support from the Managing DirectorReal ambition for growth, with a preference for promoting from withinFull-time role with formal performance reviews at 6 and 12 monthsRequirements:National Police CheckWorking with Children Check (WWC)Experience in a similar role or demonstrated ability to fulfill the responsibilities of this position.
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📌 Practice Manager (Melbourne)
🏢 Nexia Health Care
📍 Melbourne