A well-established player in the energy cost management space is seeking a Customer Resolutions Specialist to manage incoming queries and customer requirements, upholding a high standard of service for customers and providers alike.Key ResponsibilitiesEnsure all stakeholders receive the highest level of service and professionalismRespond to internal queries in a timely, appropriate mannerCommunicate effectively with customers and providersMaintain confidentiality of customer and provider informationMaintain A2 and customer documentation, including newly signed LOAsContribute to improvement initiativesManage the Service Inbox, actioning and delegating items, escalating to the General Manager where requiredResolve queries received via the service inbox, escalating as neededCreate and manage cases through to completion,



including follow-up dates and summary notesEscalate cases to the Resolutions Manager as required, resolving by set due datesDevelop and update internal process documentation for the Service TeamKeep internal and external documentation up to dateIdentify potential savings or improvement opportunities and manage related projects through to completionProfileWhat You'll BringProfessional qualification/certification or equivalent experienceGood interpersonal and communication skills, both verbal and writtenStrong initiative and resourcefulnessExcellent planning and self-organisation disciplineResults/goal-oriented approachEnergy industry experience advantageous but not essential
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📌 Customer Resolution Specialist (Sydney)
🏢 Brunel
📍 Sydney