Job Description
Centennial Park is South Australia's premier cemetery and memorial park.
A beautifully landscaped natural sanctuary featuring multi-use public spaces for people to explore, take a stroll, where people reflect and reconnect with the things that provide them with meaning in their life.
The Customer Service and Sales Team, comprising of our Customer Service Officers, Memorial Consultants and Retail Gift Shop Team Members are at the forefront of our unique business.
Frequently being the first customer contact point, these specialised team members provide a customer centric approach and valuable insight to options available, and tailored experiences that Centennial Park are proud to provide.
Often the starting point for these customer relationships can be in confronting and emotional circumstances.
We are seeking a special individual who is very "can do", empathetic, resilient and customer focused, to join our busy Team in the role of Customer Service Officer.
Reporting to the Team Leader Customer Service, You will liaise with a diverse range of valued customers whilst you are performing specific tasks on a rotational basis including customer service and inquiry, administration, and record maintenance.
Your specific tasks will include:
Consistently providing high level customer service, both over the phone (incoming and outgoing calls) and, on a rotational basis, providing back up support with face to face customer service on busy front-of-house reception
Undertaking a range of administrative functions, including records maintenance of memorial positions




Providing a supportive and empathetic customer experience in meeting with family members to issue Ashes and plaques
Scheduling appointments, processing payments and following up with families to ensure customer care
Supporting the Planning and Memorial Consultants with administrative processes to enhance the overall customer experience
Responding to customer enquiries, including unscheduled in-person visitors in order to promote Centennial Park's pre-eminent service offering
Assisting in preparing and despatching all outgoing post/mail items and collating reports and lists for marketing activities
Contributing to a culture of teamwork, encouraging diversity in ideas and cohesiveness and building an environment of trust and respect
Maintaining accurate and complete records in accordance with Centennial Park's Records Management Policy and other legislative requirements
Participating and contributing in cross functional activities across the organisation
What you'll need to be successful:
Well developed administrative skills and competency in Windows based systems and the MS Office suit of programs
Highly developed customer service and relationship building skills, with the ability to liaise and collaborate with a diverse range of customers and stakeholders.
Excellent communication skills, both oral and written




Highly organised and self motivated with solid attention to detail and the ability to manage multiple competing priorities and achieve timeframes
Ability to handle difficult and sensitive situations professionally to achieve successful outcomes
The ability to demonstrate empathy and sensitivity
Experience with working in a sensitive customer service industry may be viewed favourably
What's in it for you?
At Centennial Park, you'll be part of a team that:
Values kindness, respect and dignity
Plays a vital role in helping families and communities commemorate life meaningfully
Fosters an empowering and supportive team culture, where high performance is standard
Prioritises the health and wellbeing of our people, supported by excellent health and wellbeing programs including EAP
Provides a beautiful, tranquil and picturesque working environment, complete with an onsite Café and free parking
This opportunity is a permanent full-time position working Monday to Friday across core business hours.
The recruitment process for the preferred candidate(s) will include the completion of pre-employment checks relevant to the role, including drug and alcohol testing.
Applications close Monday 5 October ****.
At Centennial Park we believe a diverse workforce supported by an inclusive culture is central to our success.
We seek applications from those who bring diversity of thought to our business and welcome All, regardless of gender, age, self-identification, disability, religion or culture of origin.
Unley, Adelaide SA

📌 Customer Service Officer (South Australia)
🏢 Centennial Park Cemetery Authority
📍 South Australia