Job Description
Junior Sales Operations Coordinator | Home Electrification
Are you highly organised, great with people and at your best when there's plenty happening?
Join Smart Energy as a Sales Operations Coordinator and become a key part of the team that keeps our national sales operation moving.
You'll coordinate appointments, support teams across Australia and speak directly with customers to ensure every sale progresses smoothly - from the initial booking through to installation.
Who We Are
Smart Energy is a leading national home electrification company specialising in solar systems, batteries and hot water heat pumps for Australian households.
Our mission is simple: make renewable energy easy and help homeowners save money.
From humble beginnings in a Byron Bay warehouse, we've grown into a national business with 18 teams across Australia.
Ten years in, we're only just getting started.
About the Role
As our Sales Operations Coordinator, you'll be the essential link between our Sales teams, customers and Installation teams.
This is a fast-paced, people-focused role combining customer service, administration, scheduling and quality control.
Your work will help ensure appointments are coordinated efficiently, sales are accurately verified and customers are prepared for a smooth installation.
What You'll Do
Manage appointment cancellations, reschedules and enquiries from Sales Managers, Solar Specialists and Lead Generators
Speak directly with customers to resolve concerns, minimise cancellations and reschedule appointments




Coordinate and oversee sales campaigns across more than 15 offices nationwide
Allocate and dispatch appointments fairly and efficiently to Solar Specialists and Business Development Managers
Complete live sale verification and quality-control checks
Book installations and collect the required customer and site information
Maintain daily communication with sales teams across Australia to manage schedules and leads
Support the onboarding of recent Solar Specialists alongside Sales Managers and Operations
Liaise with our Salesforce team to troubleshoot system issues
Build strong working relationships with stakeholders across different teams and locations
About You
You don't need experience in renewable energy - we're looking for someone with the right attitude, organisation and communication skills.
You'll ideally bring:
Experience in customer service, administration, hospitality or a coordination role
Strong organisation, multitasking and time-management skills
Confidence communicating with customers and internal stakeholders
The ability to remain calm and solutions-focused in a busy environment
A proactive attitude and the ability to work independently




Confidence using Google Workspace or Microsoft Office
The ability to adapt quickly when priorities change
Experience using Salesforce or another CRM system - highly regarded, but not essential
Why Join Smart Energy?
At Smart Energy, we take our work seriously - but we don't take ourselves too seriously.
You'll join an ambitious and supportive team where ideas are welcomed, great work is recognised and career progression is genuinely encouraged.
You'll also enjoy:
Annual incentive trips to Bali for high performers
EOFY Operations Awards in Byron Bay, including flights and accommodation
Friday drinks and team pub lunches
Ongoing training and genuine career-development opportunities
An incredible annual Christmas party in Byron Bay or Sydney
A fun, social and supportive office culture
The opportunity to grow with a fast-moving national business
Meaningful work within Australia's booming renewable-energy industry
As Smart Energy continues to expand, so will the opportunities available to talented people who want to grow with us.
Working Hours and Location
Please note: This is a fully onsite role based in our vibrant Waterloo office, working Monday to Friday.
Standard hours are 9:30am–5:30pm, with a later 12:00pm–8:00pm shift every Wednesday
No weekend work
Make the Smart Move
If you're organised, energetic and ready to build your career with a company making a genuine difference, we'd love to hear from you.

📌 Sales Operations Coordinator | Home Electrification (New South Wales)
🏢 Smart Energy Pte
📍 New South Wales