We are at the heart of every place that matters.
As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places.
Our work is IMPORTANT.
YOU are important.
We provide our people with the tools to shape their careers for growth.
With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference.
By working as one global team, we continue growing the business, growing together, and growing ourselves.
Build your career with us!
Position OverviewWe are looking for a highly organised Service Scheduler to support our team responsible for keeping the field service operation running smoothly.
The role will coordinate technician schedules and subcontractors, allocate jobs, manage and order parts and stock, organise equipment and accommodation when required, and act as a key contact point for customers and technicians.This role is ideal for someone who thrives in a fast-paced setting, enjoys problem solving and can confidently manage competing priorities while maintaining strong customer service standards.What you will doSchedule and coordinate service technicians and subcontractors across daily service activitiesManage customer communication including ETA updates, attendance notifications and scheduling changesPrioritise urgent,



safety-related and customer-critical work ordersSupport Field Managers with administrative coordination and reporting activitiesMonitor work order progress and maintain accurate updates within service management systemsWhat we requireStrong customer service and stakeholder communication skillsIntermediate to advanced Microsoft Excel skills essentialAbility to prioritise workloads and manage competing demands in a fast-paced environmentHigh attention to detail and strong organisational skillsWhat we preferPrevious experience in scheduling, coordination or service administration within a service-based environmentExperience using Salesforce or similar customer relationship management (CRM) systems preferredExposure to scheduling or workforce management systemsExperience coordinating subcontractors or technicians highly regardedWhat we offerAccess to discounted Health InsuranceABC values awardsWellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & AmenitiesWhereFit membership offering discounts on gyms, apparel and moreWho we areWe are at the heart of every place that matters.
From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more.
We focus on innovation, collaboration, and creating real impact for our customers and communities.At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.
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📌 Service Scheduler (Queensland)
🏢 dormakaba
📍 Queensland