About UsWhen you work with us you'll find that we deliver results; without compromising on respect.
We value each other's differences while recognising individual strength.About UsWhen you work with us you'll find that we deliver results; without compromising on respect.
We value each other's differences while recognising individual strength.We are the world's leading contract logistics company.
We create competitive advantages for our customers through customised warehousing and transportation services.
We combine our global scale with local knowledge and sector experience.At DHL Supply Chain (DSC) Australia there's more to a role than the work we do.
Whatever your role is, we never forget that you make us who we are.
We work hard to make sure a career with DHL is as satisfying and successful as it can be.Join a supportive work environment where you'll have the tools and training you need to grow and succeed.DHL Supply Chain Australia is a Great Place To Work certified.Please Note DHL Internal applications close on 09/10/2026In this job you will:As a Customer Service Representative at DHL, you'll overcome daily logistical challenges to ensure warehouse operations run smoothly.




In a quick-paced environment, where every day is different, you'll have the autonomy to make decisions and be able to continually grown professionally.
Use your talents to lead a committed team to greatness and drive the future of logistics, using the latest technologyCustomer support via phone and emailActioning customer queriesDaily/Weekly/Monthly KPI reportingManage service relationshipsEnsuring quality & service standards are metGeneral Administration dutiesYou have the following qualities & qualifications:Previous customer service experience (phone and email)Strong customer service skillsProven experience in providing solutions to escalationsExcellent knowledge of Microsoft Office applicationsDemonstrated ability to multi taskWe are committed to equal opportunity and reject any forms of discrimination.
The basis for employee selection at DHL Group is qualification, performance, skills, and experience.
Please be aware that DHL Group will never ask for payment for interviews, certifications, or any part of the hiring process.
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📌 Customer Service Representative (Victoria)
🏢 DHL Supply Chain
📍 Victoria