Client Experience & Front of House CoordinatorSaint Serene, HawthornPlease attach a qualified photo on your résumé and read the job description carefully before applying.Saint Serene is looking for a polished, organised and proactive Front of House Coordinator to manage the client experience and help keep the clinic running smoothly.This is a fast-paced role combining reception, hospitality, client communication, social media and clinic operations.Key ResponsibilitiesGreet clients and manage the client experiencePrepare customised beveragesManage bookings and client appointmentsSend personalised videos and text messages to clientsManage client confirmations and follow-upsPost Instagram Stories throughout the dayFilm treatments and clinic activityEdit simple social media content using CapCutOpen and close the clinicClean and flip treatment roomsMaintain clinic cleanliness and presentationSupport clinicians with anything they need throughout the dayStay aware of the clinic schedule and what needs to happen nextWhat We Are Looking ForHighly organisedProactiveCalm under pressureExcellent at multitaskingConfident with clientsWell presentedReliable and punctualComfortable receiving feedbackComfortable working in a fast-paced environmentAble to take initiative without constantly being told what to doHours & TrainingSaint Serene operates Monday to Friday, 11:00 AM to 6:00 PM, Saturday 11:00AM to 5:00PMYou will arrive at 9:45 AM every shift for structured training and clinic preparation before opening.Daily training may include:Client experienceCommunicationSystemsSalesObjection handlingSkin and treatment knowledgeRole-playClinic operationsOur CultureSaint Serene operates with a spirit of excellence.We believe in clear expectations, accountability, training and continuous improvement.Long-Term Career OpportunitySaint Serene is expanding, and as the business grows there will be opportunities for our strongest team members to move into more senior roles.Potential pathways may include:Senior Front of HouseClient Experience ManagementClinic OperationsTeam LeadershipClient ConsultationSales roles
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📌 Receptionist/ All Rounder (Melbourne)
🏢 Saint Serene
📍 Melbourne