"Honouring a Lifetime of Unconditional Love"Our team provides compassionate support and premium service to pet owners and veterinary clinics across Australia.We're seeking a customer-focused professional with experience in call centres, customer service, administration, bookings, scheduling, or high-volume phone environments to join our Client Care team in South Windsor, Patch & Purr.
If you're confident managing multiple calls, handling customer enquiries, and maintaining accurate data entry while delivering exceptional service, we'd love to hear from you.What to Expect in the RoleA high volume of calls with clients who have just lost their beloved petAn expectation to be highly accurate with all data entry to ensure the sensitive service we provide meets the clients wishesA need to learn our processes end to end to coordinate information between client care, preparation, operations, and cremation teams for a dignified, meaningful and timely serviceAn ability to handle deceased pets in a professional manner that honours their memoryTo assist clients in person during final goodbye viewings and collection of ashes with professionalism and empathyMany calls will involve clients who are emotional, how clients respond to their grief varies.
You'll be trained to listen with empathy, stay calm, and communicate clearly, to ensure we are honouring each clients wishes to memorialise their pet their way.You'll receive comprehensive training, ongoing support, and clear procedures to help you confidently manage verbal and written communication while making a genuine difference in people's lives during a challenging time.




You will get to talk about animals all day!
Role Type: Full Time, PermanentWork Location: Patch & Purr, South Windsor, NSWWhat we're looking forWe're seeking someone who enjoys speaking with clients, can manage multiple priorities, and has excellent attention to detail.You'll bring:Experience in a high-volume inbound call environment, customer service, administration or coordination roleExceptional customer service skills with the ability to respond sensitively under pressureStrong data entry skills and high attention to detailConfidence using technology, with an ability to learn quickly and adapt to changeA positive, resilient mindset with strategies to manage an emotive workdayA proactive approach with solid problem-solving abilitiesBenefits of joining our team:Supportive and inclusive team cultureStable, growing national organisationOngoing training and development opportunitiesWork with a business that genuinely lives its valuesA role where empathy and exceptional customer service truly matterAt InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve.
We encourage applications from people of all ages, nationalities, abilities, and cultures.
*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position.
Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.
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📌 Client Care Coordinator - Full Time (Sydney)
🏢 InvoCare
📍 Sydney