We're looking for a Client Services & Administration Officer to join our wonderful team!
Kerin Health is looking for a warm, organised and people-focused Client Services and Administration Officer to join our team!
At Kerin Health, our administration team is so much more than the first friendly face our clients see.
We are the heart of the clinic, helping clients, supporting our therapists, keeping appointments running smoothly and making sure all the behind-the-scenes administration is taken care of.If you love helping people, enjoy being organised and are someone who can confidently juggle a busy day while still providing a warm and welcoming experience, we'd love to hear from you.About the roleThis is a varied role where no two days are exactly the same.You will be involved in:Welcoming clients and providing friendly, professional reception supportBooking and managing appointmentsManaging client enquiries, cancellations and waitlistsCreating and maintaining client files and formsProcessing payments and invoicesMonitoring and responding to the reception Email inboxSupporting our Pilates servicesResponding to client enquiries through Facebook, Instagram and other platformsAssisting with weekly social media content and Instagram StoriesSupporting work experience students and student placementsAssisting with pre-employment bookings and administrationKeeping reception organised,



welcoming and looking its bestSupporting the wider Kerin Health team with general administration as requiredEnsuring that the Team Hub is updated as required.What we're looking forWe're looking for someone who is:Warm & FriendlyYou genuinely enjoy talking to people and making clients feel welcome and supported.Highly OrganisedYou can keep on top of multiple tasks, follow processes and make sure nothing falls through the cracks.Confident with TechnologyYou don't need to know every system on day one, but you are comfortable learning new software and enjoy figuring things out.
Experience with systems such as Splose, Tyro, Stripe, Gmail, Canva or Momence would be an advantage.A Great CommunicatorYou can communicate professionally and compassionately with clients, therapists, families and external organisations.A Team PlayerYou are happy to pitch in, help your colleagues and contribute to a positive workplace culture.ProactiveYou notice what needs doing and get on with it.
We love someone who doesn't always need to be asked!
Calm Under PressureOur clinic can be busy, and you'll need to be able to prioritise tasks while maintaining a friendly and professional approach.You'll be joining a supportive and welcoming team working across allied health, disability, paediatrics and Pilates.




You'll have the opportunity to make a genuine difference to the experience of our clients while working alongside a passionate team of professionals.We value:A supportive team environmentA friendly and welcoming workplaceGreat relationships with our clients and familiesProfessionalism with a personal touchOpportunities to learn and growA positive workplace culture where everyone contributesThe EssentialsPrevious experience in reception, administration, health, allied health or a similar client-facing environment would be highly regarded.You will need:Excellent attention to detailStrong computer and administrative skillsThe ability to work independently and as part of a teamA qualified and approachable mannerA willingness to learn our systems and processesA genuine commitment to providing excellent client serviceExperience with Splose, Tyro Health, Stripe, Momence, Canva and/or NDIS administration would be advantageous, but training will be provided to the right person.Think this could be you?
If you're someone who loves people, enjoys being organised and wants to be part of a team that makes a difference every day, we'd love to hear from you!
Come and join the Kerin Health family and be part of creating a welcoming, professional and positive experience for every client who walks through our doors.Applications close for this role 6 October **** and the successful applicant would start in November ****.REAL EMPLOYEE EXPERIENCESOur team members share what it's really like to work at Kerin Health.
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📌 Client Services & Administration Officer (New South Wales)
🏢 Kerin Health
📍 New South Wales