An exciting opportunity has become available for an experienced Customer Service Coordinator to join a busy and supportive team, coordinating customer service activities and providing hands-on support for a well-known annual consumer product.This role is ideal for an experienced customer service professional who is ready to take on additional responsibility.
You will coordinate the day-to-day activities of two Customer Service Officers, while remaining hands-on in delivering an excellent customer experience.
The role has a start date of the 28th of September to the 18th of December with the chance of extension.
The role is Monday to Friday.The RoleReporting to the Project Manager, you will be responsible for coordinating the day-to-day customer service function, ensuring enquiries are managed efficiently and customers receive a consistent, professional and responsive service.Your responsibilities will include:Coordinating the daily activities of two Customer Service OfficersCategorising and allocating CRM enquiries into appropriate queuesCoordinating a basic team roster to maximise available phone coverageProviding day-to-day advice, guidance and support to Customer Service OfficersEnsuring the team delivers a smooth, transparent and consistent customer experienceManaging customer enquiries across multiple channels in a professional and timely mannerProcessing online and telephone sales transactions accurately and efficientlyMonitoring customer feedback,



emerging issues and recurring service themesMaintaining a high standard of accuracy, professionalism and responsiveness across all customer interactionsAbout YouTo be successful in this role, you will have:Demonstrated experience delivering high-quality customer service within a quick-paced environment, ideally within a call centre or high-volume service teamPrevious experience coordinating, overseeing or providing day-to-day guidance to staff or a small teamExcellent verbal and written communication skillsStrong administration, organisational and time-management skillsA customer-focused approach with the ability to resolve enquiries professionally and efficientlyA positive and collaborative approach to team coordinationExperience using a Customer Relationship Management (CRM) system, particularly Microsoft Dynamics, will be highly regarded.
Previous exposure to the HEAT customer service model would also be advantageous.The OpportunityThis is a great opportunity for an experienced customer service professional looking to combine hands-on customer service with team coordination responsibilities.You will play an important role in supporting a small customer service team, ensuring enquiries are managed effectively, phone coverage is maintained and customers receive a consistently high standard of service.If you are an organised and proactive customer service professional with experience supporting or coordinating others, we would love to hear from you.
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📌 Customer Service Coordinator (Melbourne)
🏢 KLC Recruitment
📍 Melbourne