Office Administrator & Automotive Service Assistant
J & F Motors is a well-established, family-run mechanical workshop based in Richmond.
We are looking for a reliable, friendly and highly organised Office Administrator to join our team in a full time Monday to Friday role, with hours negotiable for the right applicant.
This is primarily a office administration position, incorporating customer service, bookkeeping and general office management, along with assisting with the coordination of customers and jobs through our busy mechanical workshop.
You will work closely with the owners and workshop team and play an important role in keeping the administration side of the business organised and running smoothly.
About the Role
Your main responsibilities will include:
General office administration, filing and record keepingPreparing and finalising customer invoicesProcessing customer payments and maintaining accurate recordsPayroll processingBookkeeping and general accounts administrationManaging phone calls, emails and customer enquiriesBooking vehicles and maintaining the daily workshop scheduleMaintaining customer and vehicle records within our workshop management systemGreeting customers and managing the reception areaMaintaining an organised and professional office environmentLiaising with suppliers and processing associated paperworkAssisting with other day-to-day administrative requirements of the business
As part of the role, you will also provide automotive service support, including:




Assisting Service Advisors with coordinating daily workshop job flow and schedulingKeeping customers informed of vehicle progress and expected completion timesLiaising with service advisors and mechanics regarding job progress and additional work requiredAssisting with contacting customers to obtain approval for additional repairs or maintenanceAssisting with the coordination of parts and workshop requirementsAssisting with collection and delivery of vehicles and parts when required
Training will be provided in our industry-specific software, terminology and workshop processes.
About You
We are looking for someone who is:
Friendly, professional and well-presentedHighly organised with excellent attention to detailConfident with computers and general office systemsComfortable managing invoicing, payments and administrative recordsA strong communicator with good customer service skillsAble to manage multiple tasks and priorities in a busy small-business environmentComfortable communicating with customers, mechanics and suppliersReliable and able to work both independently and as part of a small teamWilling to learn our automotive workshop systems and processesHolder of a current and valid driver's licenceExperience in reception, service advising, administration, bookkeeping, or payroll preferred but not essentialAutomotive industry experience is an advantage, but again not essential
What We Offer
We offer the following:
Stable Monday to Friday role (negotiable hours for the right person)On-the-job training, including industry-specific softwareCompetitive pay based on experience
If you're looking for a long-term role in a friendly small business where your contribution is valued, we'd love to hear from you.
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📌 Office Administrator & Automotive Service Assistant (Melbourne)
🏢 J&F Motors
📍 Melbourne