IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.
We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you're here, you're part of something bigger.
You're part of a team that shows up, stands together, and leads with purpose.OverviewGallagher Bassett's Eligibility branch specialises in making quality decisions relating to determining liability of newly-lodged workers compensation claims within designated timeframes.The New Claims Coordinator role supports the eligibility function ensuring all new claims received are promptly identified, reviewed and registered to enable correct and prompt eligibility entitlement decisions to be made.




We are looking for an individual with excellent customer service and administration skills.How you'll make an impactAccurate identification of claim types, coding of all new claims and registration of all new claims, accurately and within specified time framesContact employers/workers (where required) to verify claim lodgement detailsMonitoring of new claims inboxes and registration queue.
Actioned as requiredAccept and complete other duties and responsibilities as directed by Team ManagerAbout youExperience in an office environment or administrationAccurate data entry skillsHigh attention to detailExcellent communication and interpersonal skillsTertiary qualifications in an appropriate discipline preferredWhat we can offer youAttractive remuneration packaging & flexible work arrangements including Work from HomePaid Parental LeaveCollaborative working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunitiesOpportunities for ongoing education and developmentA dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programsStaff perks including additional purchased leave, volunteer leave days, retail discounts and more!
Birthday leave day and company-wide celebrations to reward your hard work and dedication!
To be considered for this opportunity you must have right to live and work in Australia when applying.
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📌 New Claims Co-Ordinator (Melbourne)
🏢 Arthur J. Gallagher (Ajg
📍 Melbourne