When homes are damaged by storms, burst pipes, fires, fallen trees, or vehicle impacts, you'll be one of the first people our customers speak to - and usually the first person that is actually arranging works to help them start putting their lives back together.You'll bring a compassionate attitude in delivering solutions to our clients in a rapid-paced environment.
From talking to our customers and clients to determine the claims requirements, discussing this with our trusted contractors then bringing all of this together to deliver an exceptional experience to our clients and their customers.No two days are the same, and the work you do has a real and immediate impact on people during some of their most challenging moments - whether it's keeping them in their home, preventing the spread of damage or helping them feel safe after a loss.About Mk3 GroupMk3 Group is a national insurance building and restoration company with offices across Australia.
We work with some of Australia's leading insurers, to deliver complete insurance building & restoration services from assessment, emergency response, restoration and repair services across residential and commercial properties.As part of our growing Emergency Response Team, you'll play a critical role in helping customers upfront when they need support most.What You'll DoTriage and coordinate emergency make safe claims across our national portfolioArrange contractors and trades to attend damaged propertiesCommunicate clearly with customers, insurers, brokers,



and contractorsMonitor jobs to ensure service levels are metKeep accurate claim records and updatesReview trade reports and supporting documentationResolve issues quickly and drive positive customer outcomesFinalise claims, invoices, and outstanding actionsSome of the claims you'll seeEscape of Liquid (EOL) & Burst PipesStorm and roof leak damageVehicle impactsBreak-insWhat We're Looking ForExperience in any of the following is highly regarded (but not essential):Insurance claimsTrade scheduling or workforce allocationBuilding or construction administrationProperty maintenance coordinationCustomer service or contact centresEmergency response or restoration servicesMost importantly, you're organised, calm under pressure, communicate well, and enjoy helping people.Why Join Us?
With more than 140 staff nationally, MK3 is continuing its drive for excellence across our business.
Our Emergency Response Team is growing in leaps and bounds creating an opportunity for you to join our team and help build it into powerhouse, not just within our business but within the industry.Our leaders are truly dedicated to supporting growth and development within our teams to support internal progression through leadership or other technical roles in the future.Hybrid working opportunitiesAnnual Birthday Leave DayOptional RDO ProgramKey SkillsAbility to manage competing prioritiesProblem-solving mindsetStrong organisational skillsYou must currently be in Australia and have unrestricted work rights.As a crucial part of our recruitment process, we require all suitable applicants to undergo background checks, which include reference and criminal record checks.
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📌 Emergency Response Coordinator (Queensland)
🏢 Mk3
📍 Queensland