Collections Team Leader – Early Stage and HardshipYamaha Financial Services is seeking a Team Leader to lead a team of five, including early-stage collectors and a dedicated hardship officer.
The role oversees the Early-Stage Collections and Customer Assist functions, supporting customers across Yamaha's financial services business.This is a pure leadership role with no personal portfolio, allowing you to focus on coaching, team performance and customer outcomes within a highly regulated environment.
You will be accountable for operational efficiency, compliance, customer experience and team capability, with a strong focus on proactive engagement, early intervention and sustainable customer outcomes.Key ResponsibilitiesLead, coach and develop a team of Early-Stage Collections and Hardship specialistsMonitor individual and team performance against agreed KPIs and service standardsOversee early-stage delinquent accounts across consumer and commercial asset finance portfoliosOrganise and reprioritise team workloads and daily operational prioritiesProvide guidance and decision support on complex collection matters and escalationsOversee end-to-end hardship and customer assistance programsReview and approve payment arrangements and hardship solutions within delegated authorityIdentify emerging portfolio risks and implement targeted collection and remediation strategiesMaintain strong compliance, governance and quality assurance standardsAnalyse portfolio performance and identify opportunities to improve customer and commercial outcomesDrive continuous improvement across collections and customer assist processesAbout YouYou will bring a robust background in consumer collections,



ideally within early-stage arrears, together with proven experience leading and developing people.Strong experience in consumer collections, with early-stage collections experience preferredExperience in automotive asset finance or asset-based consumer finance a definite advantageSolid understanding of debt collection guidelines and NCCPExperience managing hardship, customer assistance and vulnerable customer situationsProven ability to organise and reprioritise team workloads in a changing operational environmentConfidence to make decisions autonomously, take ownership and be accountable for outcomesA firm and decisive leadership style, while maintaining a measured and professional approachA curious and developmental coaching style that encourages team members to think through decisions and build their capabilityDemonstrated ability to improve arrears and customer outcome metricsWhy Join?
This is a true leadership role with no personal ledger.
Your focus is 100% on leading, coaching and developing your people and driving team performanceOpportunity to shape early-stage collections and hardship outcomes within a growing automotive finance businessWork closely with an experienced and supportive Collections ManagerAn opportunity for high-potential senior collections professionals ready to step into leadership, or experienced Team Leaders looking for a genuine people-focused leadership roleHybrid work options6-monthly performance-based bonusGenuine career opportunities, career development and internal progressionModern offices with on-site parking and an inclusive workplace environmentTraining and compliance support to help you succeed in your role
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📌 Collections Team Leader – Early Stage And Hardship (Sydney)
🏢 MYKEY PEOPLE
📍 Sydney