The CompanyOur client is a well-established cooperative operating in the services space, working with a network of 70 member businesses across ANZ.
With customers ranging from aged care providers and hotel groups through to government bodies, they play a critical role connecting national and group-level customers with independent member businesses who fulfil the work on the ground.The RoleThis is a varied, high-volume customer service and account support role sitting at the centre of the business - coordinating between customers, members, and the warehouse to ensure orders are actioned smoothly and efficiently.You'll be the connective tissue in a busy, transactional environment: think inbound and outbound calls, order processing, liaising with member businesses to fulfil customer requirements, and supporting the invoicing process.
No two days will look the same, and the back-and-forth nature of the role means you'll need to be quick on your feet and comfortable managing multiple moving parts at once.Key responsibilities will include:Managing inbound and outbound customer calls and ordersActing as the liaison between customers and member businesses to fulfil transactionsSupporting the invoicing and back-end administrative processBuilding strong working relationships with both customers and membersAssisting with account management for a portfolio of customers (think aged care groups, hotel chains, and government accounts)Picking up ad hoc problem-solving where things don't go to planAbout YouYou're someone who thrives in a fast-paced, transactional environment and doesn't mind rolling up your sleeves.
You'll be a natural relationship-builder who can juggle competing priorities without losing your cool.Ideally you'll bring:Prior experience in customer service, account management, or order processing — distribution, B2B, or FMCG backgrounds highly regardedA process-driven mindset — you like things to run smoothly and aren't afraid to bring structure where it's neededStrong communication skills and the resilience to manage high call/order volumesA team-first attitude — this is a close-knit crew who support each otherWhat's On Offer$75,000 - $80,000 + Super, depending on experienceFlexible working hours between 8:00am and 5:30pmOnsite, undercover parking in a bright, modern Penrith officeJoin a stable, low-turnover team with genuine tenure and camaraderieBe part of a business in growth mode, with chance to develop your career
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📌 Customer Service (Sydney)
🏢 Agrifutures
📍 Sydney