Are you commercially minded, confident with customers and capable of turning enquiries into strong customer relationships and sales opportunities?
BOSS is looking for a high-performing Customer & Parts Specialist to join our Toowoomba team in a unique role combining Sales Operations and Parts Sales & Service.
Working closely with the Branch Manager, you'll play an important role in supporting the commercial performance and day-to-day customer operations of the branch.
This isn't simply an administration role.
We're looking for someone who takes ownership of the customer experience, follows opportunities through and builds trust with customers from first enquiry to final delivery.
Working closely with the Branch Manager, you'll support the commercial and customer-facing operations of the branch, including:
Managing customer enquiries via phone, email and face-to-face
Preparing quotes and following up sales opportunities
Building strong relationships with customers and dealers
Coordinating fitment schedules and customer bookings
Supporting the customer journey from enquiry through to completion
Identifying opportunities to improve customer outcomes and sales conversion
Coordinating customer requirements and vehicle movements
Ensuring accurate invoicing, CRM records and sales information
Supporting the Branch Manager to achieve strong commercial and customer outcomes




You'll also support customers with their agricultural machinery parts and aftermarket requirements, including:
Assisting customers with spare parts enquiries and sales
Identifying and supplying the correct parts
Preparing quotes and processing customer orders
Building long-term relationships with customers
Identifying opportunities to upsell and cross-sell
Supporting accurate stock and inventory management
Coordinating with internal teams to ensure customers receive the right parts when they need them
What We're Looking For
We're looking for a confident, commercially minded individual who can take ownership, build strong customer relationships and make a positive contribution to the continued growth of both our Sales Operations and Parts Sales & Service divisions in Toowoomba.
Ideally, you will have:
Strong customer-facing experience, ideally within automotive, agriculture, machinery or parts
A commercially minded approach and ability to identify sales opportunities
Confidence communicating with a wide range of customers
The ability to build rapport and trust quickly
Strong accountability and follow-through
Excellent organisation and problem-solving skills
Experience with quoting, CRM or sales systems
The Opportunity
This is a great prospect for someone who enjoys variety and wants to work closely with an experienced Branch Manager while playing a meaningful role in the continued growth of our Toowoomba operation.
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📌 Customer & Parts Specialist (Toowoomba)
🏢 BOSS Engineering
📍 Toowoomba