Be part of one of Victoria's leading not-for-profits and help create meaningful change in the community every day.
Location
Box Hill
Work type
Full-time, Ongoing
Hourly rate
Competitive Salary + Tax reducing salary package
Working model
On-Site
Make a real difference
About the role
The Retail Application and On‐Site Support Specialist plays a key role in supporting and improving our retail technology environment, ensuring our stores have reliable systems and responsive ICT support.
With a strong focus on retail applications and technology, you'll manage and support systems including POS, EFTPOS, hardware, software and other retail platforms, while also providing hands‐on technical support across our store network.
Acting as a key ICT contact for Retail, you'll work closely with internal stakeholders and external vendors to troubleshoot issues, improve systems and processes, and support the implementation of new technology.
This role requires travel to retail and regional locations as needed, with a travel allowance provided.
You'll also participate in a rotating weekend support roster, typically during retail trading hours, with Time in Lieu and applicable allowances provided.
About you
You're a practical and solutions-focused ICT professional who enjoys combining technical problem-solving with stakeholder engagement.
Comfortable working both remotely and on‐site, you can communicate technical information clearly and confidently to people with varying levels of technical knowledge.
You will bring:




2+ years' experience in a similar ICT support or retail technology role and/or a relevant qualification
Experience supporting retail technology, including POS, EFTPOS, hardware, software and network connectivity
Strong troubleshooting and problem-solving skills across hardware, software and applications
Knowledge of Microsoft Dynamics 365, Business Central and CRM platforms
Experience with Shopify and Omnivore is highly regarded
Strong communication and stakeholder management skills, including working with third‐party vendors
The ability to manage competing priorities, work independently and take a proactive approach
A valid driver's licence and flexibility to travel to retail and regional locations as required
Alignment with the values and mission of the St Vincent de Paul Society
Key Responsibilities
Manage and support retail applications, including POS, EFTPOS and other store technology
Provide remote and on‐site ICT support across retail locations
Troubleshoot hardware, software, network and internet issues
Configure and deploy ICT equipment and enrol devices through Microsoft Intune
Work with internal stakeholders and external vendors to resolve issues and improve retail technology
Support the testing and implementation of new systems, applications and integrations
Maintain and improve ICT processes, procedures and service delivery
Participate in the rotating weekend on‐call support roster
Contribute to continuous improvement across the retail technology workplace
Why join Vinnies?
Not for profit salary packaging – increases your take‐home pay
Make an impact – support over 300,000 Victorians each year
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📌 Ict Retail Application And Site Support (Melbourne)
🏢 St Vincent de Paul Society Victoria
📍 Melbourne