Customer Experience Coordinator – Group Support | BYD & DENZAHarmony Auto is one of Australia's fastest-growing electric vehicle dealership groups, representing leading new energy vehicle brands including BYD and DENZA.We are committed to delivering exceptional customer experiences across sales, aftersales, and vehicle delivery.As our business continues to grow, we are looking for a Customer Experience Coordinator to join our Customer Experience team.
This role will support customer experience initiatives across the wider Harmony Auto Group and both BYD and DENZA brands, while being primarily based at our Caroline Springs location.This role is ideal for someone who enjoys helping people, thrives in a fast-paced setting, and takes pride in delivering outstanding customer service.About UsHarmony Auto is one of Australia's fastest-growing electric vehicle dealership groups, representing leading new energy vehicle brands including BYD and DENZA.We are committed to delivering exceptional customer experiences across sales, aftersales, and vehicle delivery.As our business continues to grow, we are looking for a Customer Experience Coordinator to join our Customer Experience team.
This role will support customer experience initiatives across the wider Harmony Auto Group and both BYD and DENZA brands, while being primarily based at our Caroline Springs location.This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.Key ResponsibilitiesCustomer Service & SupportHandle customer enquiries via phone, email, and in person,



providing accurate and timely assistanceResolve customer issues professionally and efficiently while maintaining a positive customer experienceAssist customers with bookings, service updates, delivery arrangements, and general enquiriesMaintain a high level of customer satisfaction across all customer touchpointsSupport customer experience initiatives across Harmony Auto's BYD and DENZA operationsAdministration & Case ManagementMaintain accurate customer records within internal systemsTrack and follow up on customer enquiries and outstanding mattersSupport documentation, filing, and general administrative activitiesAssist with preparing reports and updating customer information where requiredMonitor customer cases and ensure appropriate follow-up and resolutionDealership & Group CoordinationLiaise with Sales, Aftersales, Delivery, and Workshop teams to support a smooth customer experienceCoordinate with different Harmony Auto locations and departments when requiredSupport internal communication and coordination between teamsAssist with customer experience projects and initiatives across the GroupAssist with ad hoc operational and customer service projectsAbout YouWe are looking for someone who is customer-focused, organised,



and confident working with different teams and stakeholders.You will ideally have:A genuine passion for customer service and helping peopleStrong verbal and written communication skillsA friendly, professional, and confident approach when interacting with customersStrong interpersonal and stakeholder management skillsExcellent organisational and time management skillsStrong attention to detailAbility to multitask and prioritise effectively in a busy environmentA proactive approach to following up and resolving customer mattersPositive attitude and willingness to learnComfortable using Microsoft Office and business systemsRequirementsPrevious customer service, reception, administration, or similar experience preferredStrong communication and interpersonal skillsValid Australian Driver's Licence (mandatory)Ability to travel across Harmony Auto locations when requiredEligibility to work in AustraliaWhy Join Us?
Work in the rapidly growing EV industry with leading global automotive brandsOpportunity to support the wider Harmony Auto Group across BYD and DENZAGain exposure to customer experience, sales, aftersales, delivery, and dealership operationsSupportive, multicultural, and collaborative team cultureCareer growth opportunities across customer service, operations, administration, and dealership managementTraining and development providedDynamic environment with opportunities to work across different teams and locationsBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Customer Experience Coordinator – Group Support | Byd & Denza (Melbourne)
🏢 Harmony Auto
📍 Melbourne