Position Title: Claims Administrator Location: Brisbane Employment Type: Full-time, permanent Salary: $70,000 plus superannuation Working Arrangements: Monday to Friday, office-based - Eagle FarmStart Date: Immediate start available, with the preferred candidate commencing before OctoberPOSITION OVERVIEWWe are recruiting a Claims Administrator to join an established insurance building and repairs business in Queensland.
This is a heavily phone-based position supporting customers through the insurance repair process.
You will coordinate claims, maintain accurate records, manage communication between stakeholders and ensure agreed service levels are consistently achieved.
The position would suit someone with strong customer service and administration experience who is resilient, empathetic and comfortable speaking with people experiencing difficult circumstances.
This is also an excellent entry point into the insurance building industry, offering long-term career development and progression opportunities.KEY RESPONSIBILITIES- Manage insurance claims from initial allocation through to completion- Provide regular updates to insured customers regarding the progress of their claim- Respond to inbound calls, emails and customer enquiries professionally and empathetically- Make outbound calls to customers, trades, assessors and other stakeholders- Coordinate appointments, inspections, assessments and repair activities- Maintain accurate claim notes, records and supporting documentation- Update multiple insurance and claims-management systems- Monitor claim progress against insurer service-level agreements and internal KPIs- Follow up outstanding reports, quotations, approvals and documentation- Liaise with supervisors, estimators, project managers, trades and insurance representatives- Escalate urgent,



complex or sensitive matters to the appropriate team member- Assist with variations, work orders, invoices and general claim administration- Identify potential delays and take proactive action to keep claims progressing- Protect confidential customer and claim information- Provide general administrative support to the wider operations teamSKILLS AND EXPERIENCEPrevious administration, claims, call-centre or customer service experienceExcellent phone manner and written communication skillsStrong empathy and emotional intelligenceResilient and comfortable assisting customers in difficult circumstancesStrong organisational and multitasking abilityComfortable working across multiple systems, screens and applicationsAble to manage competing priorities in a busy environmentHigh attention to detail and accurate data-entry skillsAble to work within strict service levels and response timeframesConfident following up stakeholders and progressing outstanding actionsReliable, positive and willing to learnPrevious insurance, construction or property experience would be beneficial but is not essentialPERSONAL ATTRIBUTESCalm and skilled under pressureCustomer-focused and empatheticResilient and solutions-orientedPositive and collaborativeAccountable and dependableComfortable working in a fast-paced team environmentKeen to develop a long-term career within insurance buildingWHAT'S ON OFFER$70,000 plus superannuationFull-time, permanent positionImmediate start availableSupportive and collaborative office environmentRespectful leadership and positive workplace cultureStructured training and supportGenuine long-term career progressionOpportunity to enter and develop within the insurance building industryGreat cultureFull-time, permanentpreferred candidate commencing before October
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📌 Claims Administrator (Brisbane)
🏢 S&you
📍 Brisbane