Job Description

Perks

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- Family first, local business
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- Be Valued and Celebrated - We recognise hard work and dedication
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- Great Pay + Performance Bonuses – Get rewarded for your hard work
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- Paid Day Off For Your Birthday!
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- Career Growth – We invest in training and upskilling
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- Awesome Team Culture – Work with a crew that has your back in a 'Praise over Punishment' setting
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- Team Outings & Breakfast Every Monday
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- Work-Life Balance – We value time off, flexibility and have strong family values as a business
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- Office Gym - love keeping fit? Come train with the team
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At Turner & Co Plumbing, we don't just fix taps - we raise the bar.

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We're a tight-knit, high-performing team delivering Gold Standard service across the Central Coast.

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Charity work, sponsoring local teams and giving back to our local community.

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As we continue to expand, we're on the lookout for an experienced office manager to join us and be part of something great!

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Customer Focused - Committed to serving our customers better than anyone else.

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Unimpeachable Character - We do what's right for everyone - team, clients and partners.

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Gold Standard - Service levels, workmanship and team culture.

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The Job

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Manage the office phone and inbox - providing exceptional and friendly customer service
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Schedule and manage workflow for our technicians
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Review technician/admin performance for compliance and quality control
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Oversee customer success - after sales care, nurturing long-term relationships and gathering feedback
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Track business and team data and performance
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Assist in building, refining and maintaining systems and processes to improve operational efficiency
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Managing invoicing, payroll and reconciliation within Xero
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General administrative tasks and maintain office supplies
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Experienced Trade Office Manager (or administrator)
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Experience in scheduling a trade team
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Action Taker, completing tasks quickly & accurately
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Calm under pressure, assertive and robust willed
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Naturally people-focused
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Dependable and consistent
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Positive, solutions-focused mindset
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Excellent customer service skills
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Comfortable holding staff accountable in a respectful and professional way
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Confident with technology - spreadsheets, job management software etc
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📌 Office Manager Central Coast Council
🏢 TurnerPlumbing
📍 Central Coast Council