About Us:

Precise Business Solutions is a leading Australian software company specialising in Epicor ERP and our own suite of companion software solutions. With more than 50 team members across Australia and internationally, we’ve been helping businesses improve their operations for over 30 years.

About The Role:

Based in our Mount Hawthorn office, you will play a crucial role in delivering high-quality 1st and 2nd level support for our software solutions, including Epicor ERP and our in-house developed companion products. Your key responsibilities will include logging support requests, analysing issues, resolving customer queries, and contributing to product enhancements. This requires delivery of excellent customer service and high levels of product and technical support to our customers, partners and internal resources.

About You:

Essential Experience
Excellent customer service skills
Strong communication and problem-solving abilities
High attention to detail and documentation skills
Ability to troubleshoot and resolve software issues
Comfortable working with customers and technical teams

Highly regarded
ERP support experience
ITIL certification
Intermediate SQL skills
Experience using SQL Profiler
Experience proactively identifying and reporting system issues





Personal qualities we value
Calm, organised and solutions-focused
Naturally curious and eager to learn
Strong analytical and troubleshooting skills
Collaborative and team-oriented
Passionate about delivering outstanding customer outcomes

What We Offer:
Flexible and family-friendly workplace
Ongoing learning and development prospects
Fresh fruit, outstanding coffee and a well-stocked kitchen
Regular social and team events
End-of-trip facilities

How We Work:

At Precise we genuinely value a diverse and inclusive work environment where everyone feels seen and respected. Our team thrives on collaboration, creativity, and a shared passion for delivering quality outcomes. We are not big on micromanaging – if you thrive with autonomy, you’ll fit right in.

How To Apply:

We love receiving creative and personalised cover letters that show us who you really are and help you to stand out, so please take a little time to tell us why you’re a great fit for our team.

Sorry, but you will need to be based in Perth, have the permanent right to live and work in Australia and have a current National Police Clearance to be considered for this prospect.

📌 Junior Support Analyst Mount Hawthorn (Australia)
🏢 Precise Business Solutions
📍 Australia