SENIOR DENTAL RECEPTION & CLIENT ENGAGEMENT COORDINATORYou will be an important first point of contact for our patients and prospective patients at a progressive, high-end dental clinic approximately 50 minutes south-west of Sydney CBD.
While dental reception and answering incoming calls are central to this position, we are looking for much more than someone who simply manages the appointment book.
We want someone who can engage, communicate, build relationships, follow up and confidently discuss high-value dental treatment.Key responsibilitiesAnswering incoming patient phone calls professionally, warmly and efficientlyManaging the dental reception and front deskCreating an exceptional experience from the patient's very first interactionManaging current patient enquiries via phone, email and digital channelsBooking and coordinating appointmentsManaging the appointment book efficientlyPatient recalls,



confirmations and follow-upsResponding to missed calls and online enquiries promptlyBuilding rapport and trust with prospective patientsFollowing up patients considering treatmentAbout youMinimum 5 years' relevant professional experience requiredWarm, articulate and exceptional on the telephoneHighly experienced in dental/medical reception or customer-facing rolesConfident discussing fees and high-value treatmentStrong in sales and conversionHighly organised and detail-orientedExcellent with computers and technologyProactive with patient follow-upProfessional and well presentedPerformance-based incentive bonus structure availableHybrid working arrangement with minimum 3–4 days per week on-site
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📌 Senior Dental Reception & Client Engagement Coordinator (New South Wales)
🏢 Angel Dental Care
📍 New South Wales