Arventa was founded in **** and supports more than **** Australian customers with our innovative compliance and risk management solutions via its flagship platform WHS Monitor.About the roleThe Customer Support Officer will assist in leading customer and partner success initiatives.
As a key stakeholder in our customer support team, you will be responsible for ensuring the success of our many clients using our software platforms to streamline and automate risk processes.
We are seeking a technically savvy Customer Support Officer with a strong drive for results.Key responsibilitiesBuilding strong relationships with our existing customers in AustraliaManagement of ongoing communication with clientsIdentifying opportunities to expand product adoptionProvide support for use of our Software as a Service (SaaS) platformCollaboration with our Sales TeamCollaboration with our Executive TeamAbout you1-4 years customer support experienceSound technical knowledge/skills (desirable)Excellent telephone communication skillsHigh degree of self-motivation and ambitionPositive,



confident and determined approachDesire to work as a part of a winning teamAbility to understand and explain technical conceptsStrong organisational and analytical skills with a keen attention to detailWhy Join Arventa?
Work smarterClear, achievable KPIs focused on outcomes, giving you the flexibility to spend more time doing meaningful work.Supportive team cultureJoin a collaborative, respectful team that values innovation, continuous improvement and helping each other succeed.AI-powered innovationWe embrace AI and modern tools to reduce repetitive tasks and help our team perform at their best.Contemporary office environmentEnjoy centrally located, light-filled offices with staff parking and productivity-focused workspaces.Grow with usBe part of a supportive, collaborative team with ongoing professional development and genuine career progression opportunities.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Customer Support Officer (Canberra)
🏢 Arventa
📍 Canberra