Chandler Macleod is recruiting on behalf of our client for multiple Participant Support Officer opportunities across regional and metropolitan NSW.
These are long-term labour hire positions offering stability, meaningful work, and the opportunity to provide frontline customer service support within a government environment.
As a Participant Support Officer, you will be the first point of contact for customers and stakeholders, delivering high-quality service through face-to-face interactions, phone calls, and email correspondence.
This is a customer-focused role requiring strong communication skills, empathy, and the ability to manage a variety of enquiries in a fast-paced environment.
About the Role
Deliver exceptional customer service across multiple communication channelsRespond to and resolve enquiries or refer matters to the appropriate teamManage participant and stakeholder interactions professionally and efficientlyUndertake administrative and operational support activitiesMonitor and manage shared inboxes and customer requestsConduct outbound calls and follow-up activitiesAssist with research, reporting, and project support tasksWork collaboratively within a team environment to achieve service outcomesContribute to process improvements and continuous service delivery enhancements
Key Criteria To be successful in this role,



you will demonstrate:
Previous experience in customer service, service delivery, administration, or a similar customer-facing roleExcellent written and verbal communication skillsStrong interpersonal skills and the ability to build positive relationshipsEmpathy and professionalism when handling sensitive or challenging situationsSound problem-solving and decision-making abilitiesStrong organisational skills with the ability to manage competing prioritiesHigh attention to detail and commitment to accuracyAbility to adapt to changing priorities and work effectively in a dynamic environmentA collaborative approach and willingness to contribute to a positive team culture
What's Required
Ability to attend the office full-time for the initial 12-week training and onboarding periodCapacity to work onsite in the nominated locationAustralian CitizenshipAbility to obtain and maintain any required clearances or checks
Available Locations:
BegaCoffs HarbourKatoombaWindsorParramattaPenrithTamworthTweed HeadsWollongong
If you're passionate about helping customers, enjoy working in a supportive team workplace, and are looking for a long-term opportunity with a government client, we encourage you to apply today.
#J-*****-Ljbffr

📌 Business Support Officer (Sydney)
🏢 Chandler Macleod Group
📍 Sydney