An Exciting Supply Chain Career AwaitsWe are expanding our team and are in search of a dynamic Customer Care Consultant to help fuel our growth within Australias rapidly evolving 4th Party Logistics (4PL) sector.
This role offers the chance to engage with one of the fastest-growing categories in Australian logistics, providing substantial opportunities for career advancement.Why Choose cora Group?
Be part of a leading team in a fast-growing industry sector.Great office location with easy walks through lakes, waterfalls, and gardens.Enjoy a competitive salary with a bonus scheme and a special day off for your birthday!
Our Values:Unity: We Walk TogetherIntegrity: We Are Our WordCourage: Embrace Every ChallengeResponsibility: Pride In Our EnvironmentInnovation: Create "Different"The Role:The Customer Care Consultant will play a crucial role in delivering excellent customer service and support to cora's clients.
This role serves as the primary point of contact for addressing inquiries, resolving issues, and ensuring customer satisfaction.
This role requires strong communication skills, problem-solving abilities, an empathetic mindset and an understanding of logistics and supply chain management.Building and maintaining solid relationships with our customers and suppliersManaging inbound customer calls and email enquiries including pickups, tracking,



POD and quote requestsLiaise with our suppliers to effectively resolve issues in a timely mannerWork closely with other members of the Customer Care and Customer Experience teams to create solutions for critical customer issuesProactively manage critical shipments for major customersEffectively utilise the company CRM to ensure all correspondence is entered accurately and updated consistentlyEscalate critical issues internally to the Customer Care Lead and/or relevant Customer Success ManagerThe successful candidate will have:Excellent verbal and written communication skills, with the ability to effectively communicate complex information to customers of varying backgroundsLove going the 'extra mile' and have a passion for problem solvingStrong interpersonal skills, with the ability to build rapport, establish trust, and maintain positive relationships with customers and suppliersFamiliarity with CRM software and proficiency in Microsoft Office SuiteHighly organised and detail-oriented, with the ability to manage multiple customer enquiries and prioritise tasks effectively in a fast-paced environmentAbility to work collaboratively in cross-functional teams to achieve shared goalsKnowledge of logistics and supply chain management concepts, including transportation, warehousing, and inventory management is highly regarded but not essential for the right candidate
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📌 Customer Care Consultant (Melbourne)
🏢 Cora
📍 Melbourne