HVAC Service Coordinator Thornleigh, NSW | $70,000–$95,000 + Super | Office Based

An established and growing HVAC business is looking for an experienced Service Coordinator to join its Thornleigh team. This is a key position supporting technicians, customers and the day-to-day running of the service department. This is a newly created role to support the service team as they ramp up for summer. This is a fun down-to-earth office environment where people have worked for a number of years and enjoy where they work!

The Role
Coordinate and schedule HVAC service technicians across daily jobs
Manage incoming service calls, bookings and customer enquiries
Allocate jobs based on technician availability, location and experience
Liaise with customers regarding bookings, updates and job progress
Monitor schedules and respond to changes, cancellations or urgent work
Support technicians with job information, documentation and follow-up
Update job records, reports and service administration
Work closely with the wider team as the service division continues to grow





What We Need
Previous experience in HVAC, mechanical services or a trade-based service workplace would be desirable, but we are open to other industries which are similar.
Experience in service coordination, scheduling, dispatch/ trades or admin would be helpful.
Strong organisation skills and the ability to manage multiple priorities
Confident communication skills when dealing with customers and technicians
Valuable computer and administration skills
A practical understanding of how field service teams operate
Someone reliable, proactive and comfortable working in a busy setting
HVAC industry experience is highly regarded, although other relevant trade backgrounds will be considered

This is an office-based role in Thornleigh, with street parking available. Hours can offer some flexibility around hours but will be around 8-4pm.

Salary: $70,000–$95,000 + super, depending on experience.

📌 Service Coordinator Sydney
🏢 Lead Group Consultancy
📍 Sydney