Contract:6 Months (View to Extend)
Rate:$40/hr + Super
Hours:Mon-Fri, 8:45 AM - 5:00 PM
Are you an experienced banking professional or dispute resolution specialist looking to step away from product sales, high-pressure targets, and rigid KPIs?
We are seeking analytical, articulate, and objective individuals to join a national dispute resolution team based in Melbourne CBD.
In this role, you will act as an impartial adjudicator-thoroughly investigating complex financial disputes, balancing conflicting evidence, and issuing written findings that deliver fair, transparent outcomes for both consumers and financial institutions.
Key Responsibilities
Investigate Complex Disputes:Conduct end-to-end reviews of high-volume, multi-faceted cases involving retail lending, credit products, financial hardship, and high-value fraud/scams.
Draft Formal Written Decisions:Author articulate, structured, and legally sound decision letters detailing case evidence, findings, and final determinations for everyday Australians and senior banking executives.
Mediate & De-escalate:Lead challenging, emotionally charged phone conversations with complainants, bank representatives, and legal advocates with calm authority and empathy.
Apply Fairness & Industry Standards:Assess case facts against relevant banking codes, legislation,



and industry standards to reach balanced, defensible conclusions.
Key Criteria
Financial Services Expertise:Demonstrated experience within Dispute Resolution, Retail Banking, Credit Risk, Hardship, High-Value Fraud/Scams, or Banking Escalations.
Exceptional Written Communication:Proven ability to synthesize complex financial data and write clear, objective, and well-reasoned formal correspondence.
Advanced Conflict Resolution:Confident phone presence with robust mediation skills to navigate high-stakes, sensitive discussions calmly.
Analytical Mindset:Exceptional critical-thinking skills with a track record of weighing conflicting evidence objectively under high caseload volumes.
Must be available for an immediate start or within 1 weeks notice.
Training & Work Model
Onboarding:Includes 6-8 weeks of comprehensive, full-time in-office training in Melbourne CBD.
Hybrid Flexibility:Upon successful completion of training, transition into a flexible model (3 days in office / 2 days work-from-home).
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
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📌 Dispute Resolution Specialist - Banking (Melbourne)
🏢 Randstad
📍 Melbourne