E-Commerce Customer Service and Order Support | 4x4 Accessories | MorayfieldJoin Our Growing Team at OCAM 4x4 Accessories – Morayfield QLD ****.
Brand-current warehouse!
OCAM 4x4 Accessories is one of Australia's leading suppliers of premium 4x4 parts and accessories — from bull bars and roof racks to recovery gear and camping equipment.
As we continue to expand nationwide, we're looking for a motivated and customer-focused individual to join our Morayfield branch and be part of our success story.
This role is mainly focused on digital customer service.This is a high-volume role.
On a normal day, you'll be managing inbound calls, an email queue, and live chat at the same time, while processing orders and chasing quotes.
It's roughly 80% digital, 20% showroom and warehouse support.You'll be expected to solve problems without being told how.
We're a small team, and there isn't someone standing behind you.
If you prefer a structured role with one task at a time, this isn't it.What you'll doHandle inbound phone, email and live chat enquiries across our online storePrepare quotes and follow them upProcess, track and troubleshoot customer orders end to endResolve fitment,



delivery and warranty questions using product knowledge you'll build in your first monthKeep customer records and order notes accurateCover the showroom and support dispatch when the team needs itTargetsWe measure performance, and we're upfront about it.
In this role you'll be working to:First response timeQuote to sales conversionCustomer satisfaction scoreInbound call KPI (min 30 inbound daily)Customer Resolution tickets KPI (min 35 daily)What we're looking for1+ years in customer service, contact centre, e-commerce support or parts interpretingFast, accurate typing.
Minimum 55 WPM at 97% accuracyConfident across multiple systems at once: CRM, email, order platform, spreadsheets, Microsoft OfficeAble to work an issue to resolution without escalating it by defaultClear written English.
You'll be writing to customers all day4x4, automotive or trade knowledge is a strong advantage but we will train the right personWhat you'll getFull-time, permanent role, half-day Saturday rotation (twice a month) 8:30am - 12:30pmAustralian-owned businessStaff pricing on 4x4 and camping gearGenuine progression as we expandRegular team lunches and social events
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📌 E-Commerce Customer Service And Order Support | 4Accessories | Morayfield (Queensland)
🏢 OCAM 4X4 Accessories
📍 Queensland