Internal Sales and Customer Service RepresentativeYeti Civil Products is an Australian manufacturer and supplier of stainless steel drainage systems, access covers and specialised drainage solutions for the commercial construction, plumbing and civil industries.
We supply both standard products and custom-made solutions, working closely with builders, plumbers, contractors and project teams to solve practical site and design challenges.Our value to customers goes beyond simply supplying a product.
Our specialist product knowledge, local manufacturing capability and practical understanding of construction allow us to recommend solutions that work, respond quickly to project requirements and help our customers save time, reduce problems on site and control project costs.We are looking for a client focused Internal Sales & Customer Service Representative to become an important link between our customers and our production team.
The role combines customer service, quoting, proactive sales, order management and coordination of customer requirements through to delivery.
This is customer serviced based sales at its finest where we offer real value to our clients.The initial focus will be on our established range of standard products.
As your product knowledge develops, there will be an opportunity to progress into more technical and custom product quoting.The RoleYou will be responsible for supporting customers throughout the sales and order process, including:Responding to customer enquiries by phone and emailPreparing quotes and processing sales ordersProviding product information, pricing and basic technical supportFollowing up quotes,



enquiries and sales opportunitiesProactively contacting previous customers and potential leadsTracking orders and keeping customers updated on lead times and deliveryMaintaining customer and sales information within our CRM and ERP systemsCoordinating with production to schedule and prioritise ordersMonitoring stock availability and managing backordersArranging freight and preparing dispatch documentationIdentifying opportunities to upsell or cross-sell suitable productsAssisting with sales campaigns and targeted customer follow-upContributing to improvements in our sales and customer service processesAbout YouWe are looking for someone who is:Has a proven track record and minimum 2 years experience in trade based salesConfident communicating with customers over the phone and by emailOrganised and capable of managing multiple enquiries and ordersProactive and comfortable following up customers and sales opportunitiesAccurate with quoting, order entry and administrationCommercially minded and interested in developing strong product knowledgeComfortable working with CRM, ERP or similar business systemsAble to work closely with sales, production and logistics teamsInterested in understanding customer requirements and helping find the right solutionExperience in internal sales, customer service, construction products, plumbing supplies, manufacturing or a technical product environment would be highly regarded.Why Join Yeti?
This is an opportunity to join a specialised Australian manufacturer where you can develop robust product and technical knowledge while taking genuine ownership of customer relationships and sales opportunities.For the right person, the role offers scope to progress from standard product sales into custom quoting, technical sales and greater commercial responsibility.
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📌 Internal Sales And Customer Service Representative (Melbourne)
🏢 Yeti Civil Products
📍 Melbourne