Front Office Supervisor | Healesville Country Club & ResortRACV Healesville Country Club & Resort | Front Office Supervisor Permanent Full TimeGenerous employee benefits & discounts on RACV products & resortsJoin a large trusted Australian brand & VIC's largest member-based organisationGreat things start hereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.At RACV Healesville Country Club & Resort, in Victoria's Yarra Valley surrounded by wineries, restaurants, and walking trails, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape.
Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.About the OpportunityIn this role as a Front Office Supervisor, you will be responsible for supporting the day-to-day operations of the Front Office department, leading by example and ensuring exceptional service is delivered to members and guests at all times.
Working closely with the Front Office Manager, you will supervise and support the Front Office team across reception, reservations and guest services while contributing to a seamless guest experience and the achievement of departmental objectives.Our Front Office team is at the heart of the guest experience, creating memorable first and last impressions while providing warm, skilled and personalised service.
We take pride in delivering exceptional hospitality experiences and fostering a positive, supportive team environment where employees can develop their skills and grow their careers.This could be just the right role for you?
As a Front Office Supervisor, your key responsibilities will include:Supporting the smooth day-to-day operation of the Front Office departmentLeading, coaching and supporting the Front Office team to deliver exceptional member and guest experiencesAssisting with reception,



reservations, guest enquiries and operational administrationLiaising with Housekeeping and other departments to ensure guest rooms, requests and service standards are delivered seamlesslyResolving guest concerns and feedback promptly and professionallyEnsuring compliance with RACV policies, procedures and standard operating practicesContributing to continuous improvement initiatives and identifying opportunities to enhance service deliveryMaintaining a safe workplace and adhering to all Health, Safety and Wellbeing requirementsWhat you'll need to be successfulMinimum 1-2 years' experience in a Front Office, Reception or Guest Services rolePrevious supervisory or leadership experience, or the ability to step into a leadership roleExperience within a 4-5 star club, hotel or resort environment, with Opera PMS experience highly regardedA passion for delivering exceptional customer service and creating memorable guest experiencesExcellent administration, communication and organisational skillsStrong attention to detail and the ability to prioritise tasks in a fast-paced environmentConfidence in resolving guest enquiries, concerns and service issues professionallyA cooperative approach and the ability to work closely with Housekeeping and other departmentsFlexibility to work across a 7-day rotating roster, including weekends and public holidaysHold a valid Working with Children Check, or be willing to obtain one upon commencementWe're offering...Opportunity to join during an exciting period of growthOngoing training, learning and career development opportunitiesGenerous discounts across RACV products, resorts and servicesAccess to employee wellbeing programs and support servicesCareer growth opportunities across a large and respected organisationA supportive, team-focused culture where collaboration, leadership and people development are valuedThe opportunity to lead and develop a passionate Front Office teamFree onsite parking at RACV Healesville Country Club & ResortThe RACV differenceBe part of a team who cares.
Back your ambition and find a new career with RACV.
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📌 Front Office Supervisor | Healesville Country Club & Resort (Melbourne)
🏢 RACV
📍 Melbourne