Treatment Coordinator (Orthodontics) - Full TimeDo you love connecting with people, creating unforgettable first impressions, and being part of a team that supports each other every step of the way?
At Straight Smiles, we know that our team's energy and collaboration make all the difference in helping patients feel excited about their smile journey.We're looking for a new patient superstar to join our friendly, supportive team as a Treatment Coordinator at our specialist orthodontic practice.This is an exciting role where you'll train in the clinic to fully understand our treatments and technology, giving you the confidence to guide patients through their smile journey.Full-time (9 days a fortnight) must be available Tuesdays and Wednesdays.Rostered hours: 7:45am – 5:15pmBased mainly in Pakenham and Mulgrave, with occasional travel to Warragul.
Applicants must be able to travel to all three locations.Treatment Coordinator (Orthodontics)Full TimeDo you love connecting with people, creating unforgettable first impressions, and being part of a team that supports each other every step of the way?
At Straight Smiles, we know that our team's energy and collaboration make all the difference in helping patients feel excited about their smile journey.We're looking for a new patient superstar to join our friendly, supportive team as a Treatment Coordinator at our specialist orthodontic practice.This is an exciting role where you'll train in the clinic to fully understand our treatments and technology, giving you the confidence to guide patients through their smile journey.Full-time (9 days a fortnight) must be available Tuesdays and Wednesdays.Rostered hours: 7:45am – 5:15pmBased mainly in Pakenham and Mulgrave, with occasional travel to Warragul.




Applicants must be able to travel to all three locations.Hours & LocationsFull-time (9 days a fortnight) must be available Tuesdays and Wednesdays.Rostered hours: 7:45am – 5:15pmBased mainly in Pakenham and Mulgrave, with occasional travel to Warragul.
Applicants must be able to travel to all three locations.What You'll DoTrain in the clinic to understand treatments, appliances, and patient flowRespond to new patient enquiries and WOW them from the first "hello"Conduct engaging new patient consultations alongside our OrthodontistPresent treatment plans and discuss payment options with confidenceAct as the key liaison between patients and the practiceNurture leads through our CRM and help drive practice growthCover front office and administration duties when requiredSupport marketing and community engagement initiativesAbout YouWarm, empathetic, and confident with peopleOrganised, detail-oriented, and thrives in a busy, patient-focused environmentCurious and eager to learn, asks "why" and "how"Comfortable discussing pricing and payment plansAttention to detail - Answer this question in your cover letter: "What has to be broken before you can use it?"Tech-savvy and adaptable to new systemsExperience in dental, reception, customer service, or sales (orthodontic experience is a bonus!)Why Join Straight SmilesTrain with an internationally recognised orthodontist (Southeast Victoria's largest Invisalign provider)Clear pathways for long-term career growth and qualified developmentState-of-the-art practice with the latest technology and AI systemsOpportunities to attend conferences, workshops, and training locally, interstate, and overseasSupportive, collaborative team cultureStaff recognition, appreciation, and discountsIf you're ready to make a real difference in people's lives and grow your career in orthodontics, Please note applications without a cover letter will not be considered.
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📌 Treatment Coordinator (Orthodontics) - Full Time (Melbourne)
🏢 Straight Smiles
📍 Melbourne