If you enjoy building genuine relationships with customers and take pride in keeping things running smoothly, this Service Advisor role at Frizelle Sunshine Automotive in Southport could be exactly what you have been looking for.About the role:As the key connection between customers and the service workshop, you will play a meaningful part in shaping how customers experience the dealership, from the moment they arrive to the moment they drive away.Your day-to-day will include:Greeting customers and accurately recording vehicle concerns so technicians have everything they need to get the job done right the first timeKeeping customers informed throughout the repair process, so they always feel in control and well looked afterPreparing and presenting clear, accurate job estimates and invoicesCoordinating job scheduling and workshop workflow to keep the day moving efficientlyFollowing up on vehicle status updates and communicating any changes to customers promptlySupporting upsell opportunities that genuinely benefit the customer and contribute to workshop performanceAbout you:You are someone who finds satisfaction in solving problems for people and communicating with clarity,



whether that is explaining a repair in plain language or managing a busy day with a calm head.More about you:Previous experience in a Service Advisor or customer-facing automotive role is highly regardedA solid understanding of vehicle servicing and repair processes helps you translate technical information for customersStrong written and verbal communication skills come naturally to youWorking with dealer management systems or similar software is something you are comfortable withA current Queensland driver's licence is essentialStaying organised under pressure is one of your strengths, and your colleagues notice itThe advantages:Frizelle Sunshine Automotive offers a supportive team environment where your contribution is recognised and your career can grow alongside a well-established dealer group.Benefits include:A permanent full-time role with genuine long-term stabilityAccess to ongoing training and development to keep your skills sharpA workplace that represents some of the most respected vehicle brands availableA close-knit Southport team that values collaboration and looks out for one anotherStaff discounts and benefits available across the wider groupJoin Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family.
We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership.
With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
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📌 Service Advisor Audi (Gold Coast)
🏢 Peter Warren Automotive Holdings
📍 Gold Coast