Scheduling & Customer Service CoordinatorEastside Plumbing and Gasfitting Pty Ltd – Croydon South VICScheduling & Customer Service Coordinator – Eastside Plumbing & Gasfitting (Croydon South)Looking for someone who thrives in a rapid-paced environment, loves being organised, and can keep a team running like a well-oiled machine.At Eastside Plumbing & Gasfitting, we're not your average plumbing company—we run a tight ship, work with some of Melbourne's biggest buildings, and pride ourselves on delivering high-level service every single day.We're on the hunt for a Scheduling & Customer Service Coordinator to take control of and support our day-to-day operations and keep our field team moving efficiently.The RoleReporting to our Operations Manager, you'll be central to keeping things running smoothly—coordinating jobs, managing schedules, and making sure nothing gets missed.
You'll be joining our office,



which is made up of a team of administration professionals who work closely together to support the business.Your day will include:Managing incoming calls and booking jobsScheduling plumbers efficiently across multiple sitesCoordinating urgent/emergency worksManaging and prioritising inbox and work ordersFollowing up missed calls and enquiries within required timeframesLiaising with clients, building managers, and internal staffAssisting with timesheet tracking and job allocationKeeping systems organised and up to dateWhat We're Looking ForReliable, with a strong sense of ownership and accountabilityHighly organised with strong attention to detailAble to handle pressure and think on your feetConfident communicator (phone + email)Experience in scheduling, coordination, or admin (trade industry highly regarded)Ability to prioritise and multitask efficientlyPositive attitude and team playerExperience in Simpro job management system highly regardedWhat We OfferCompetitive salary (based on experience)Supportive team environmentStructured systems and clear processesOpportunity to grow within a fast-growing companyWork with a team that actually backs each otherLocationCroydon South, VICWhy Join Eastside?
We're building something big—and we want the right people on the journey with us.If you're someone who's reliable, likes being in control, staying organised, and making things happen, this role is for you.
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📌 Scheduling & Customer Service Coordinator (Victoria)
🏢 Eastside Plumbing and Gasfitting
📍 Victoria