Job Type: Contract position | Full time positionJob DescriptionRedicase, part of Redbourne Business Services, provides specialised case management software to organisations across the health and community services sector.
We are seeking a Customer Technical & Support Specialist to join the RediCase team in Chermside.
This varied role combines software support, data analysis, testing and customer assistance, helping users get the most from RediCase systems and workflows.What you'll be doingProviding first and second-level software support via phone and emailTroubleshooting system issues and guiding non-technical usersCompleting data analysis, reporting and quality assuranceDesigning reports, forms and pages within the case management systemMonitoring and triaging software support requestsIdentifying bugs and opportunities for system improvementsTesting recent features and software changesWorking with Business Analysts, Testers and Developers on product improvements
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📌 Customer Technical & Support Specialist (Brisbane)
🏢 MTYU - Stones Corner
📍 Brisbane