Job DescriptionHelp at Hand Support Services is a growing NDIS-registered provider committed to delivering high-quality, person-centred support services.
We empower participants to achieve their goals, enhance independence, and live fulfilling lives within their communities.About the RoleWe are seeking an Intake & Administration Officer to be the first point of contact for participants, families, and stakeholders.
This role is critical in ensuring a smooth onboarding process for new clients while providing essential administrative support to the team.Key ResponsibilitiesManage current client enquiries via phone, email, and referralsConduct intake assessments and gather required participant informationCoordinate onboarding processes, including service agreements and documentationMaintain accurate records in client management systems (e.g., CRM etc)Liaise with participants, families, support coordinators,



and internal staffSupport scheduling and rostering where requiredEnsure compliance with NDIS standards and organisational policiesProvide general administrative support to the teamAbout YouPrevious experience in an administration, intake or customer service (NDIS or healthcare preferred) is preferred however not mandatory.Knowledge and understanding of the NDIS framework and processes (Desirable)Excellent communication and interpersonal skillsHigh attention to detail and organisational abilityAbility to manage multiple tasks and prioritise effectivelyProficiency in Microsoft Office and client management systemsA compassionate and client-focused approachRequirementsNDIS Worker Screening Check (or willingness to obtain)Working With Children Check (if applicable)Current Police CheckFull working rights in AustraliaWhat We OfferSupportive and collaborative team environmentOpportunities for professional development and growthMeaningful work making a real difference in people's livesJob summaryIntake & Admin Officer manages NDIS enquiries, onboarding, records, and coordination, ensuring a smooth, client-focused experience.
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📌 Intake & Admin Officer (Melbourne)
🏢 Help at Hand Support Services
📍 Melbourne