Customer Service Consultant - Healthcare
We're looking for a Customer Service Consultant to join a friendly and collaborative Customer Care Team.
This is a fantastic opportunity for someone who enjoys building solid customer relationships, solving problems and working in a fast-paced environment where no two days are the same.
Reporting to the Customer Service Team Leader, you'll be a key point of contact for customers and home patients, providing responsive and professional support throughout the order and delivery process.
Hybrid working - 3 days in office, 2 days WFH
Onsite parking & close to Public Transport
Develop your experience across customer service, healthcare and supply chain operations
Join a supportive and cooperative team
Responsibilities
Responding to customer enquiries via phone, email and face-to-face interactions
Processing customer orders accurately and efficiently
Assisting with enquiries relating to product availability, pricing and orders
Investigating and resolving customer complaints




Coordinating product returns and processing customer credits
Monitoring stock availability and ensuring orders meet required delivery timeframes
Managing product complaints and adverse event reporting where required
About You
1-3 years' experience in customer service
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Proficiency in Microsoft Office, Salesforce & JDE Oracle highly regarded
The ability to manage multiple priorities in a fast-paced environment
Confidence working across multiple systems and sources of information
Strong problem-solving and decision-making skills
Momentum is extremely passionate about providing equal employment opportunity for all.
We are committed to diversity and an inclusive workforce.
Aboriginal and Torres Strait Islander People are encouraged to apply.
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📌 Customer Service Consultant - Healthcare (Sydney)
🏢 Momentum Consulting
📍 Sydney