Step into a key scheduling and coordination role where your knack for logistics and rostering directly supports some of Australia's top hospitality venues.
Join Lotus Commercial, a national leader in commercial kitchen services, and be the driving force behind smooth operations, technician scheduling, and exceptional client service.About Lotus CommercialFor over 30 years,Lotus Commercial has been the trusted provider of specialist kitchen maintenance services to the hospitality and corporate sectors across Australia.
We keep kitchens safe, compliant, and operational with services including:Comprehensive canopy and exhaust system maintenanceAir conditioning filter managementSpecialist hygiene andsanitisationprogramsAbout the RoleWe're hiring a highlyorganisedand responsiveService Scheduler & Operations Coordinatorto join our busyMelbourne-based team.
In this critical role, you'll coordinate field technicians, manage job schedules, and communicate with clients and internal teams to ensureon-time, high-quality service delivery.This is a fast-paced scheduling roleperfect for someone with a robust background inservice dispatch, workforce coordination, or rosteringKey ResponsibilitiesPlan, assign andoptimisetechnician schedules and daily rostersLiaise with clients to confirm bookings(service appointments)



and resolve access or timing issuesMonitor and adjust schedules in real-time to manage urgent jobs or cancellationsCommunicateaccess instructions, service updates, and key job details to field techniciansWork closely with service managers to ensure efficient resource allocationUpdate and maintain accurate job records inSimpro,Excel, and internal systemsAbout YouYou're ascheduling pro who thrives in high-volume environments.
You're calm under pressure, solution-focused, and can juggle priorities without missing a beat.Proven experience in service scheduling, dispatch coordination, or workforce planningSkilled in tools likeSimpro, CRM systems, or ExcelStrong communicator with a confident, professional approachDetail-oriented and highlyorganisedAble to adapt quickly to changes and problem-solve on the goA self-starter who takes ownership and pride in your workThis role suits someone with experience as a:Field Service SchedulerWorkforce PlannerOperations CoordinatorMaintenance SchedulerResource PlannerService DispatcherWhy Join Lotus Commercial?
National company with a strong reputation in commercial kitchen servicesFast-paced, supportive operations teamLong-term employment withcareer development opportunitiesin operations and service leadership
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📌 Service Coordinator / Scheduler – Heidelberg West (Melbourne)
🏢 Lotus Commercial
📍 Melbourne