Collections Advisor Inbound/Outbound - Mobility (Open)As a key member of our Credit & Collections team, you will take full ownership of your assigned portfolio.
In this role, you will be a vital link between our business and our customers, providing skilled solutions that balance commercial outcomes with exceptional service.Key responsibilitiesManaging a high volume of inbound and outbound touchpoints to resolve overdue accounts and secure payment commitmentsUtilizing communication skills to negotiate sustainable payment arrangements within approved guidelinesPrioritizing workflow based on risk and aging,



ensuring no account falls through the cracksInvestigating account discrepancies and resolving billing queries to remove barriers to paymentIdentifying and escalating financial hardship or high-risk cases with empathy and according to regulatory standardsMaintaining meticulous records of all customer interactions and outcomes to ensure audit and compliance readinessAbout youConfident on the phone, able to lead challenging conversations with professionalism and empathyPossess resilience and a positive attitude, maintaining focus in a high-volume, KPI-driven environmentDetail-oriented with pride in accuracy of work, from data entry to following complex credit policiesHave a hunter mindset for resolving arrears and a helper mindset for customer servicePrevious experience in Collections, Banking, or Accounts Receivable (nice-to-have)Familiarity with credit, billing, or arrears management processes (nice-to-have)
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📌 Collections Advisor Inbound/Outbound - Mobility (Open) (Melbourne)
🏢 Wex
📍 Melbourne