Ferntree Gully Hyundai & Kia | Full-Time | Monday–FridayJoin a high-performing dealership representing two of Australia's leading automotive brands.Are you an experienced Automotive Service Advisor looking for your next opportunity?
Ferntree Gully Hyundai & Kia is seeking a customer-focused, driven and professional Service Advisor to join our growing team.This is an opportunity to work in a supportive, high-performing dealership, where your customer service skills, automotive knowledge and ability to build relationships will be genuinely valued.If you enjoy a busy workshop environment, love dealing with customers and take pride in delivering an exceptional experience from check-in to vehicle collection, we want to hear from you!
Why Join Ferntree Gully Hyundai & Kia?
Attractive salary + industry-leading commission structureWork with the Hyundai & Kia brandsEmployee discounts on vehicles, finance, servicing and insuranceSupportive and experienced management teamOngoing training and professional developmentAccess to Employee Assistance ProgramBe part of a team committed to delivering an outstanding customer experienceWhat You'll Be DoingAs a Service Advisor, you will play a key role in creating a seamless experience for our customers.Your responsibilities will include:Being the first point of contact for our valued service customersBuilding robust, lasting customer relationshipsManaging customer service bookings and appointmentsConducting vehicle check-ins and accurately identifying customer requirementsProviding clear and professional communication throughout the repair processKeeping customers updated on vehicle progress, repairs and additional workPreparing job cards, repair orders and invoicesLiaising closely with technicians,



workshop controllers and managementIdentifying and communicating additional service and repair opportunitiesEnsuring vehicles are ready for collection and customers understand the work completedAchieving customer satisfaction, retention and performance targetsContributing to a positive and productive dealership environmentWhat We're Looking ForWe're looking for someone who is professional, energetic and genuinely enjoys helping customers.You will ideally have:1–2+ years' experience as an Automotive Service AdvisorStrong automotive industry knowledgeExceptional communication and relationship-building skillsExcellent organisation and attention to detailThe ability to confidently explain repairs and recommendations to customersA strong understanding of customer service and retentionThe ability to work effectively in a fast-paced workshop environmentA positive, proactive and team-focused attitudeFull unrestricted driver's licenceExperience with ERA Power DMS is advantageousPrevious Hyundai and/or Kia experience is highly regardedMost importantly, you'll have a genuine commitment to providing an experience that makes customers want to come back to us again and again.Ferntree Gully Hyundai & Kia is part of the Autopact Group, one of Australia's leading automotive dealership networks, representing 39 brands across 35 dealerships.Our philosophy is simple:"For everyone to Drive Away Happy – every time."We believe our people are the key to delivering that promise.You'll be joining an organisation that values teamwork, development, performance and career progression, with opportunities to build your career across the broader Autopact network.If you're an experienced Service Advisor who wants to join a professional, supportive and high-performing dealership, we'd love to hear from you.
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📌 Automotive Service Advisor (Victoria)
🏢 CD Motor Group
📍 Victoria