We're the agents for e-commerce.
45,000+ merchants use our suite of apps across analytics, retention, upselling, shipping, and re-engagement.
AMP is venture-backed, genuinely AI-native, and growing fast.
We're founded by an ex-TradeGecko team (acquired by Intuit), and you'll have unlimited AI tooling and a direct line to the CEO, engineering, and design.
The Role
We're hiring a Customer Success Manager to work across our multi-product portfolio.
For us, customer support function is a critical growth engine.
It's where we learn what merchants actually need, where churn gets stopped, and where our best case studies, product feedback and reviews come from.
You'll work directly with the CEO and senior leadership to turn that signal into experiments, run them, and own the numbers until they move.
This isn't a queue-management role, and it isn't tied to one product.
It suits someone who likes being handed a messy problem and left to solve it.
What You'll Do
Go deep on whichever product needs the most help - learn it cold, talk to its merchants, and find out what's really going on
Design and run CX and growth experiments with the senior product leadership: onboarding, activation, save offers, win-backs, proactive outreach.
Ship them, measure them, keep what works
Build our reviews and case study engine across the portfolio — identify merchants getting real value, reach out, and make it easy for them to share their story
Drive down churn by getting to at-risk merchants before they leave,



and understanding why the ones who left did
Reach out proactively to merchants who've hit friction, including those who've left critical reviews, and turn them around
Build the playbooks that let what worked on one app carry over to the next
Who You Are
5+ years in customer success, support, or account management in SaaS
Sydney-based
Shopify or e-commerce experience strongly preferred
Entrepreneurial and self-directed — you spot the chance, propose the experiment, and run it without being managed into it
Comfortable context-switching between products and picking up a new one fast
Confident on calls and outreach; you'd rather talk to a merchant than email them
Commercially minded: comfortable defining a metric, running a test, and being honest about whether it worked
Technical enough to read configuration, diagnose issues, and speak credibly to both merchants and engineers
A clear, warm communicator who represents the brand well
Nice to Have
Familiarity with Shopify apps, themes, or merchant tooling
A track record of recovering unhappy customers or negative reviews
Experience building a CS function rather than joining one
Exposure to running a product or growth experiment end-to-end
Location & Pay
Sydney-based.
Competitive pay, plus meaningful ownership of a function you get to define.
Tell us about a problem you were handed with no obvious answer — what you tried, what happened, and what you'd do differently.
#J-*****-Ljbffr

📌 Customer Success Manager (New South Wales)
🏢 Amp
📍 New South Wales