Customer Service & Scheduling CoordinatorWe are looking for an organised and customer-focused Customer Service & Scheduling Coordinator to join our team.This is a busy coordination role where you will help keep customer jobs moving from check measure through to production, installation and service.
You will work closely with customers, installers, production and sales to make sure appointments are scheduled effectively, information is accurate and customers are kept informed throughout the process.The primary product focus will be Roller Shutters and Security Doors, with support across other product categories as required.What you'll be doingYour day-to-day responsibilities will include:Scheduling check measures and installations with the appropriate fittersConfirming appointments and communicating with customersManaging fitter calendars and planning efficient daily installation runsProcessing completed check measures and ensuring information is ready for productionPreparing installer run sheets for the following dayManaging service bookings and responding to customer enquiriesFollowing up any discrepancies or issues following installation or collectionWorking closely with installers,



production and sales to keep jobs progressing within expected timeframesMaintaining accurate job records and documentation in Insyte.About youYou will be someone who enjoys coordinating multiple moving parts and providing a great customer experience.Ideally, you will bring:Previous experience in scheduling, coordination, administration or customer serviceStrong organisational and time-management skillsExcellent attention to detail and follow-throughConfident and professional communication skillsThe ability to manage competing priorities in a busy environmentA practical, solutions-focused approach when issues ariseConfidence using Microsoft Outlook, Word and ExcelThe ability to work collaboratively with customers, installers and internal teams.Experience within a manufacturing, building products, trades, installation or service-based setting would be highly regarded.Knowledge of Roller Shutters, Security Doors or similar products is advantageous but not essential.The opportunityThis role would suit someone who likes being at the centre of the action - coordinating people, jobs and customers and making sure everything comes together at the right time.You will be based at our office in Coburg North and work closely with different areas of the business, making this a varied role with plenty of opportunity to build your product and industry knowledge.
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📌 Customer Service & Scheduling Coordinator (Melbourne)
🏢 Security Plus
📍 Melbourne