You'll be the main point of contact for our dental practices, assisting them with enquiries and helping ensure their laboratory work is managed smoothly from start to finish.
We have multiple positions availableKey responsibilitiesAnswering phone calls, emails and general customer enquiriesLiaising with dentists, dental practices and their teams regarding laboratory workAssisting customers with questions about cases, products, turnaround times and lab proceduresFollowing up on cases and keeping customers updated on progressAssisting customers with case requirements, including identifying and resolving any issues or missing informationCoordinating with technicians to ensure customer requests and case requirements are clearly communicatedManaging customer concerns and helping find practical solutionsProviding updates on case status,



delivery and turnaround timesEntering and updating case information accurately in our laboratory systemsBuilding and maintaining positive relationships with our dental practice clientsAbout youFriendly, approachable and professionalConfident communicating with customers over the phone and via emailHighly organised and able to manage multiple enquiries and cases at onceDetail-oriented, with a solid focus on accuracyA confident problem solver who enjoys helping peopleComfortable working in a fast-paced team environmentReliable, proactive and willing to learnExperienced in customer service, administration or the dental industry (preferred but not essential)About usYou'll be joining a supportive team within a growing dental laboratory where customer service and quality workmanship are at the heart of what we do.
We provide team growth.
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📌 Customer Service Officer (Sydney)
🏢 NOVADENT LABS
📍 Sydney