As the first point of contact for our customers, you'll support customers across a range of well-known automotive and mobility brands.
This is a fast-paced role where you'll help thousands of Australians every day when things don't go to plan.
Whether it's a vehicle breakdown, roadside emergency, collision, or mobility issue, you'll provide support, reassurance, and practical solutions when customers need them most.Key responsibilitiesAssist customers experiencing vehicle breakdowns and roadside incidentsCoordinate roadside assistance and recovery servicesSupport customers following vehicle collisionsProvide transparent, accurate, and empathetic customer serviceNavigate multiple systems while maintaining a high level of accuracySolve problems and deliver positive customer outcomesAbout youStrong communication and active listening skillsExcellent attention to detailProficient computer literacy and navigating multiple systemsStrong problem-solving abilitiesThe ability to remain calm under pressureA positive attitude and team-focused approachFlexibility to work a rotating roster, including weekends and outside standard business hoursExperience in customer service, retail, hospitality, administration, emergency services, or other customer facing environments will be highly regardedOption to convert to permanent part-time or full-time employment following an initial period of casual employmentComprehensive paid training and onboardingOngoing coaching and developmentCareer opportunities across the AMS GroupA supportive and inclusive team cultureHealth and wellbeing initiativesAbout usAt Australian Motoring Services, we help thousands of Australians every day when things don't go to plan.
We support customers across a range of well-known automotive and mobility brands, providing support, reassurance, and practical solutions when customers need them most.
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📌 Call Centre Consultant (Melbourne)
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