The Operations Coordinator oversees daily hardware installation, sales order processing and inventory management, ensuring smooth scheduling, accurate hardware fulfilment, and clear communication with customers, installers, and internal stakeholders.
The role includes scheduling and booking installations, managing job allocation, tracking shipments, configuring and preparing hardware for deployment, processing sales orders, maintaining accurate stock records across storage locations, resolving operational issues, and keeping clean data across Dynamics 365 and other CRM systems to support reliable national service delivery.
The Operations Coordinator is also accountable for the physical stock assigned to them and must follow company procedures for stock handling, reconciliation and reporting.Key responsibilitiesSchedule and book installations with customers, installers, and dealerships, ensuring appointments align with hardware availability and installer capacityAllocate jobs to installers and manage the telematics hardware scheduling and installationCommunicate clearly with customers and installers regarding requirements, updates, and next stepsCheck and ensure all order details, hardware requirements, and customer information are correctly capturedLiaise with the Sales team to confirm order details and resolve any discrepancies prior to schedulingConfigure, program,



and prepare hardware devices ready for installation and deploymentMaintain accurate and up-to-date records of all stock on hand across all storage locationsPerform daily, weekly and monthly stock counts and reconcile physical stock with system stockCheck and verify incoming goods against purchase orders and record all receipts in the inventory systemWork within Dynamics 365 and other CRM systems to record and maintain accurate installation data, sales orders, and customer recordsAbout youStrong understanding of telematics hardware, device configuration, and installation workflowsConfident performing hardware run-up, programming, and testing prior to installer dispatchExperience in inventory control, warehouse operations or stock managementBasic understanding of stock management systems (ERP/WMS/spreadsheets)Ability to lift and handle stock safelyProficient in Dynamics 365 and CRM systems for processing sales orders and recording installation dataSkilled in maintaining operational trackers, reconciling IMEIs, and cleaning large datasetsClear and skilled communication with customers, installers, leasing partners, and internal teamsHighly organised with consistent follow-through and attention to detailReliable, accountable, and able to work independently
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📌 Operations Coordinator (Sydney)
🏢 Ctrack
📍 Sydney